Estefany Perez Espinosa
Customer Service
New York,NY
Summary
Dedicated professional with knowledge of costumer service and multitasking abilities. Astute Call Center professional offering polished communication skills. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated and true team player.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Server
MamaTaco
New York, NY
05.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Waitress
Marisco Centro
New York, NY
12.2019 - 03.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
Receptionist Administrator
Construction And Real Estate Vertices
Santo Domingo , Santo Domingo
09.2015 - 03.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Call Center Agent
Teleperformance
Santo Domingo , Santo Domingo
05.2018 - 08.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted customers by answering questions and responding to inquiries.
- Recommended products to customers, thoroughly explaining details.
Summer Intern
Water Company (Las Praderas)
Santo Domingo, Santo Domingo
06.2015 - 09.2015
- Produced high-quality communications for internal and external use.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
- Answered phones, provided information and took messages.
- Interacted with customers by phone, email or in-person to provide information.
Education
High School Diploma -
SEK Las Americas Interntational School
Santo Domingo, Dominican Republic 09.2000 - 06.2013
No Degree -
PUCMM
Santo Domingo, Dominican RepublicArchitecture
UNIBE
Santo Domingo, Dominican Republic 09.2015 - Current
Skills
Human Formation: Punctuality, respect, leadership, cooperation, tolerance, commitment and perseverance
Personal Capacities: Management of two languages, excellent oral expression and a high level of interpersonal relationship
Technical Skills: Microsoft Word, Power Point and Excel
Certification
[Workshop "Today's Manager"], [Construction and Real Estate Vertices]
Timeline
Server
MamaTaco
05.2022 - Current
Waitress
Marisco Centro
12.2019 - 03.2021
Call Center Agent
Teleperformance
05.2018 - 08.2018
[Community Manager course], [EXMEDIA events, networking]
10-2015
Receptionist Administrator
Construction And Real Estate Vertices
09.2015 - 03.2019
Architecture
UNIBE
09.2015 - Current
Summer Intern
Water Company (Las Praderas)
06.2015 - 09.2015
[Workshop "Today's Manager"], [Construction and Real Estate Vertices]
04-2015
[Basic course in etiquette and protocol], [Jhon Casablanca School]
07-2009
High School Diploma -
SEK Las Americas Interntational School
09.2000 - 06.2013
No Degree -
PUCMM