Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Estefany Perez Espinosa

Customer Service
New York,NY

Summary

Dedicated professional with knowledge of costumer service and multitasking abilities. Astute Call Center professional offering polished communication skills. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated and true team player.

Overview

6
6
years of professional experience
20
20
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Server

MamaTaco
New York, NY
05.2022 - Current


  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Waitress

Marisco Centro
New York, NY
12.2019 - 03.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.

Receptionist Administrator

Construction And Real Estate Vertices
Santo Domingo , Santo Domingo
09.2015 - 03.2019
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Coordinated appointments to show marketed properties.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.

Call Center Agent

Teleperformance
Santo Domingo , Santo Domingo
05.2018 - 08.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted customers by answering questions and responding to inquiries.
  • Recommended products to customers, thoroughly explaining details.

Summer Intern

Water Company (Las Praderas)
Santo Domingo, Santo Domingo
06.2015 - 09.2015
  • Produced high-quality communications for internal and external use.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Sorted, organized and maintained files.
  • Answered phones, provided information and took messages.
  • Interacted with customers by phone, email or in-person to provide information.

Education

High School Diploma -

SEK Las Americas Interntational School
Santo Domingo, Dominican Republic
09.2000 - 06.2013

No Degree -

PUCMM
Santo Domingo, Dominican Republic

Architecture

UNIBE
Santo Domingo, Dominican Republic
09.2015 - Current

Skills

    Human Formation: Punctuality, respect, leadership, cooperation, tolerance, commitment and perseverance

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Certification

[Workshop "Today's Manager"], [Construction and Real Estate Vertices]

Timeline

Server

MamaTaco
05.2022 - Current

Waitress

Marisco Centro
12.2019 - 03.2021

Call Center Agent

Teleperformance
05.2018 - 08.2018

[Community Manager course], [EXMEDIA events, networking]

10-2015

Receptionist Administrator

Construction And Real Estate Vertices
09.2015 - 03.2019

Architecture

UNIBE
09.2015 - Current

Summer Intern

Water Company (Las Praderas)
06.2015 - 09.2015

[Workshop "Today's Manager"], [Construction and Real Estate Vertices]

04-2015

[Basic course in etiquette and protocol], [Jhon Casablanca School]

07-2009

High School Diploma -

SEK Las Americas Interntational School
09.2000 - 06.2013

No Degree -

PUCMM

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Estefany Perez EspinosaCustomer Service