Melissa R. Pinkerton
Orlando
Summary
As a dynamic professional with experience in vacation planning, small business ownership, education, customer service, and healthcare, I would be delighted to bring my skill set to your team.
I have a proven ability to adapt to diverse environments while maintaining a positive outlook and commitment to excellence. I'm passionate about creating joyful experiences for clients and colleagues, leveraging strong interpersonal skills to foster meaningful connections, and I'm dedicated to continuous growth and delivering exceptional results in every endeavor.
Overview
25
25
years of professional experience
Work History
Vacation Planner
Universal Studios
01.2015 - Current
- As a VP, I give exemplary customer service by working independently in a high paced, face to face environment at Universal’s Partner Hotels. As a VP, we’re responsible for utilizing prescribed sales techniques to sell all Universal Orlando products which include but aren’t limited to: Annual Passes, Admission Tickets, Express Pass, Dining Plans, Special Event products, VIP tickets, Coca-cola freestyle cups, and Lanyards.
- In addition, we meet daily ancillary product sales goals that include but are not limited to: Total Ticket Revenue, Multi-Day and Park to Park share, Upgrade Revenue and work with 3rd party area attractions and assist guests with sales for those products such as Kennedy Space Center, Orlando Magic & Boggy Creek, to name a few.
- We also process transactions within multiple systems including: Galaxy Ticketing, Universal Desktop, Open Order, Open Table, Zomato and 3rd Party Ticketing System & more.
- We understand and actively participate in technological communications for business critical information and relevant park and attraction information. (Team Universal, UKnow, Proboards, Team UDX, etc.)
- Additionally, we understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
- Finally we perform any other duties as assigned by management as well, but for the most part, I just get have an amazing time working with the public and helping them get the absolute best out of their vacation.
Headmistress
Ironton Wizardry Academy
01.2017 - Current
- Company Overview: https://irontonwizardfest.com
- Headmistress, Professor Pinx, at the Ironton Wizardry Academy for Ironton Wizardfest. For the first few years I drew a striking resemblance to Helga Hufflepuff but I created my own character over the last couple of years. I personally set up the classes, booked travel with the professors, brought on board a few and oversaw each of the sets built and skits performed. I taught Wand Lore in year 1. After that I brought in cos-play to be professors. It was a big hit and with all the sets and props, people loved it and the Academy grew from 100 students in Year 1 to a thousand students last November at Year 6. I have done some ad-lib with James Payton (Frank Longbottom) as I brought him into a class where he told us his favorite beast was the crumpent, so I began to teach the students how to do the mating call for one. It has been a repeat each year! It has been my joy and honor to work for the boy who lived.
Boutique owner
Pinky’s Bazaar
01.2023 - 01.2024
- It was a combination of business strategy, visual design, customer engagement, and inventory control into a cohesive process designed to create a compelling shopping experience. I found that boutique management demands more than just an eye for style; it calls for strategic planning, a deep understanding of target customers, and adaptability in a competitive market. I did it all; I bought and sold items, set up end caps and shelves, dealt with customers, handled transactions, bookkeeping, inventory, stocking, and I also made commercials by writing and producing for radio and social media.
Children’s leader
First Congregational UCC
07.2018 - 01.2020
- I coordinated messages from the Pastor to bring the same message but on the children’s level. I also taught dancing and singing for the children’s church and worked with the multi-media team to bring messages on Instagram, YouTube and Facebook.
Associate Pastor
Kingdom Culture Ministries
01.2015 - 01.2017
- As Associate Pastor to my husband, I coordinated with him with every need such as, outreach, praise and worship and messages. I also led the children & youth for classes, dancing and worship and I oversaw the maintenance of church and bookkeeping.
Children’s Pastor
Salt & Light Church
01.2014 - 01.2015
- As a children’s church pastor, I led the children in classes, made the curriculum, oversaw the teachers, made schedules, and also led the children and youth in ASL and in the interpretive dance team. Additionally, I was also on the praise and worship team.
CSR Assistant Manager
River Cities Wireless
06.2012 - 04.2014
- I enjoyed providing service and sales of cellular phones in the capacity of an assistant manager. This can include answering questions, resolving issues, and providing information about products and services. A mobile phone CSR plays a crucial role in maintaining customer satisfaction and building long-term relationships with clients. I possess strong communication skills, patience, and the ability to think on my feet in order to effectively handle a wide range of customer interactions. I sold cell phones and plans and set up their phones, plans, and accessories. I took payments as well as collected bills. Additionally, I was well-versed in the products and services sold as either equipment or plans and I had the ability to navigate through various computer systems to retrieve customer and sales information for the various mobile phone companies including AT&T, Boost Mobile, and more. I often handled difficult situations and complaints with tact and diplomacy, all done within the confines of the company’s policies and procedures.
Children’s teacher
Church of God of Prophecy
01.2012 - 01.2014
- I worked with the children’s ministry and the praise and worship team and drama team.
PCT Home Health Aide
PCT Home Health Aide
02.2011 - 11.2011
- I aided the patient, Peter Hinge, in his efforts at alternative medicine to treat his Hodgkin’s Lymphoma. I prepared and administered Peter’s medications daily; I relieved his pain and discomfort from chronic pruritus as well as edema through massage techniques. I spent numerous hours comforting Peter while treating him. I transported Peter to and fro the Dr’s office where I aided the doctor in Peter’s treatment. I had Peter follow orders to the letter and even helped implement a physical therapy plan for him. I cooked his meals, all organic & natural. I cleaned his home as well as aided him in most ADL’s.
Team Lead logistics
Target
10.2010 - 06.2011
- I began working at Target as a seasonal employee for the overnight flow/ replenishment team. Soon I was moved to the P-Fresh department where I soared to the top of the team. I was put in charge as team lead over the entire P-fresh flow team. I was made Team Member of the month after just three months at Target. I implemented more cost effective and efficient ways to get product from the truck to the floor. I worked in both the freezer and coolers. Along with the replenishment process, I also worked with the guests of the store and aided them with fast, fun & friendly service.
Website coordinator/ designer
Music World
06.2007 - 09.2010
- I designed and maintained several websites under the Music World umbrella. Duties include photography, photo design, webpage layout, wysiwyg programming as well as other programs. All aspects of website design. I also answer phone calls and emails, perform data entry, shipping receiving duties, fill orders, customer service, filing, and all other office tasks associated with the running of a website and online store. I worked mostly in Netscape Composer, but I also use various Microsoft programs as well as Ulead Photoimpact and other photo manipulation programs.
CSR
AT&T
06.2006 - 09.2006
- My career as a customer service rep for inbound calling at AT&T was cut short by an automobile accident in which I was a passenger on the way to work as an inbound customer service rep. I enjoyed my job where I would troubleshoot cell phone problems, sell new products and services, and assist with simple to complex tasks for customers throughout the southeast region. During this time, I worked with over 30 computer programs, and received honors and accolades from my supervisors as well as from the customers.
EKG Tech
Burger Health Systems
09.2000 - 05.2001
- I performed one on one patient care as well as assisted doctors and nurses with patients on many different levels of emergency room care. Duties included taking vitals, glucose monitoring, wound care, bandage changes, splint applications, starting and discontinuing catheters, and d/c IV’s. I also set up patients on cardiac monitor, recorded, logged, and kept doctors updated on patient’s status. I aided physicians and nurses with many different procedures, from simple ones such as sutures and splinting fractures; to the more complex tasks such as performing chest compression on patients in cardiac arrest and aiding in the delivery of a baby. Other duties performed in the ER included ward clerk type duties such as answering the phones, logging patient info into the computer, answering lifeline unit, and making calls for physicians.
Education
Associate of Science - Child Development, Deaf Culture, Psychology
Ohio University
Ironton12-2015
Certificate - Child & Family Development
KYLO University
Sacramento, CA12-2023
Certificate - Ministry With A Focus On Youth & Family
Bethel
Valparaiso, IN06-2011
Certified Medical Office Tech - undefined
Ohio University
Ironton, OH01.2008
Medical Studies & Certificates -
Pickaway Ross Joint Vocational School
Chillicothe, OH01.2000
Splinting Techniques continuing education - undefined
Berger Health Systems
Circleville, OH01.2000
Skills
- Microsoft Word and Excel, PowerPoint, Outlook, Photoshop
- Google Docs, Sheets, Calendar, Gmail, & Typing 50 WPM
- Social Media: LinkedIn, Facebook, X, Instagram, Pinterest
- Collaborative tools: Skype, Dropbox, Zoom, Google Hangouts
- Confidence, Presentation skills, Written communication, Mutual respect, Empathy, Active listening, Verbal & Non-verbal communication, Constructive feedback, Friendliness, Awareness, Open-mindedness
- Teamwork: Conflict management, Communication, Listening, Cultural sensitivity, Collaboration skills, Encouragement, Cooperation, Coordination, Idea exchange, Mediation, Negotiation
- Adaptability: Flexibility, Curiosity, Self-management, Decision-making, Calmness, Optimism, Open-mindedness, Analysis, Self-confidence, Resilience, Self-motivation, Pro-activity, Ability to learn quickly
- Problem Solving: Critical thinking, Analysis, Lateral thinking, Logical reasoning, Initiative, Persistence, Observation, Persuasion, Negotiation, Brainstorming, Decision making, Research
- Creativity: Divergent thinking, Inspiration, Imagination, Re-framing, Mind mapping, Insight, Innovation, Experimenting, Questioning, Design, Vision
- Leadership: Project management, Empathy, Humility, Encouragement, Management skills, Cultural sensitivity, Authenticity, Versatility, Team building, Generosity, Trustworthiness, Mentorship
- Work ethic: Integrity, Responsibility, Discipline, Hardworking, Eager to learn, Initiative, Dependability, Commitment, Self-motivated, Professionalism, Teamwork, Time-management
- Organization: Attention to detail, Record keeping, Multitasking, Delegation, Analytical thinking, Perceptiveness, Pro-activity, Strategic planning
- Time management: Goal setting, Prioritization, Self-starter, Planning, Decision making, Focus, Stress management, Coping, Organization
- Interpersonal skills: Empathy, Humor, Mentoring, Networking, Charisma, Sensitivity, Patience, Listening, Tolerance, Public speaking, Positive reinforcement, Diplomacy
Timeline
Boutique owner
Pinky’s Bazaar
01.2023 - 01.2024
Children’s leader
First Congregational UCC
07.2018 - 01.2020
Headmistress
Ironton Wizardry Academy
01.2017 - Current
Vacation Planner
Universal Studios
01.2015 - Current
Associate Pastor
Kingdom Culture Ministries
01.2015 - 01.2017
Children’s Pastor
Salt & Light Church
01.2014 - 01.2015
CSR Assistant Manager
River Cities Wireless
06.2012 - 04.2014
Children’s teacher
Church of God of Prophecy
01.2012 - 01.2014
PCT Home Health Aide
PCT Home Health Aide
02.2011 - 11.2011
Team Lead logistics
Target
10.2010 - 06.2011
Website coordinator/ designer
Music World
06.2007 - 09.2010
CSR
AT&T
06.2006 - 09.2006
EKG Tech
Burger Health Systems
09.2000 - 05.2001
Certified Medical Office Tech - undefined
Ohio University
Splinting Techniques continuing education - undefined
Berger Health Systems
Associate of Science - Child Development, Deaf Culture, Psychology
Ohio University
Certificate - Child & Family Development
KYLO University
Certificate - Ministry With A Focus On Youth & Family
Bethel
Medical Studies & Certificates -
Pickaway Ross Joint Vocational School
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