Estefany Reyes
Santa Ana,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
HomeShield Pest Control
Anaheim, CA
08.2022 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Assisted in developing training materials for new hires as well as existing employees.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Sanitation Worker
Sanitation Department
Chino Hills, CA
08.2021 - 02.2023
- Operated power scrubber, pressure washer, vacuum cleaner, steam cleaner and other cleaning equipment.
- Maintained janitorial closets with supplies for daily use.
- Ensured that all personnel comply with company policies regarding personal hygiene practices while on duty.
- Maintained accurate records of chemical usage, waste disposal methods, cleaning frequencies. for regulatory compliance purposes.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
ABA Behavior Therapist
360 Behavioral Health
Santa Barbara, CA
03.2020 - 08.2021
- Provided 1, 1 therapy to individuals with autism spectrum disorder.
- Monitored and tracked client progress using data collection systems such as direct observation, running records, frequency counts.
- Provided verbal prompts and reinforcement strategies to increase desired behaviors.
- Implemented positive reinforcement strategies to reduce challenging behaviors in clients.
- Created visual aids such as tokens boards or charts to track progress towards goals.
- Developed individualized behavior support plans for each client.
- Attended trainings related to Applied Behavior Analysis principles and best practices.
Counter Clerk
El Sitio
Santa Barbara, CA
01.2016 - 09.2018
- Balanced cash drawer at end of shift to ensure accuracy of funds received.
- Performed opening and closing duties such as setting up registers with necessary supplies and balancing drawers accordingly.
- Collected money, provided change and recorded transactions on receipts.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
Education
GED -
Dos Pueblos Senior High School
Goleta, CA06.2018
Skills
- Decision-Making
- Time Management
- Workflow Management
- Team Building and Leadership
- Positive and Constructive Feedback
- Schedule Coordination
- Proficient in Excel , Word , Adobe Signs , PowerPoint, Pest Routes ,
- Customer Service
- Verbal and Written Communication
- Spanish Translation
Languages
Spanish
Native/ Bilingual
Additional Information
- Discovery Seminars & Coaching
- CPR / AED / First-Aid Certificate
Timeline
Customer Service Supervisor
HomeShield Pest Control
08.2022 - Current
Sanitation Worker
Sanitation Department
08.2021 - 02.2023
ABA Behavior Therapist
360 Behavioral Health
03.2020 - 08.2021
Counter Clerk
El Sitio
01.2016 - 09.2018
GED -
Dos Pueblos Senior High School
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