Estefany Rico
Los Angeles,CA
Summary
Bachelor in Psychology graduate with bilingual skills in Spanish and English. College and my behavior therapist job has allowed me to develop my skills in evaluating, analyzing, and implementing behavior modification techniques, which help individuals achieve their goals. Developed knowledge of customers needs and wants through the food and merchandise industry. Learned to merchandise products well, and how to create enjoyable shopping experiences.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
11.2023 - Current
- Prepare and serve a range of foods and drinks in a fast-paced setting
- Created a friendly environment by welcoming customers with a smile and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and keeping clear communication.
Behavioral Therapist
Roman Empire Agency
05.2023 - 11.2023
- Providing therapy to a six-year-old with particular needs
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Enabled successful transitions between activities by implementing visual schedules, timers, and clear verbal cues tailored to each client''s needs.
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Helped teach important social, play and basic life skills such as personal hygiene management.
Sell Associate
Warehouse Shoe Sale
08.2021 - 06.2023
- Developed customer service skills, learned to make customers feel welcomed, address concerns, and build relationship for further interactions
- Display knowledge of product such as features, benefits and other details to help and guide their buying decisions
- Successfully collaborate with coworkers in order to achieve a common goal
- Organizing overstock boxes
- Maintained a clean and sanitary environment
- Conducted appropriate safety procedures when handling cleaning chemicals
- Performed regular sweeping, mopping, trash removal and sanitizing of highly trafficked areas in store
- Consistently completed assigned tasks with meticulous attention and within a deadline
Education
Bachelor of Arts - Psychology, Child Development and Family Studies
California State University, Long Beach
12.2024
High School Diploma -
Manual Arts Senior High School
06.2020
Skills
- Great communication skills
- Able to work in a team and independently
- Time management
- Bilingual
- Adaptable and flexible
- Reliable and dependable
Awards
- Dean's Honors List, 03/01/21
- President's Honor List, 09/01/23
Languages
English
Spanish
Timeline
Barista
Starbucks
11.2023 - Current
Behavioral Therapist
Roman Empire Agency
05.2023 - 11.2023
Sell Associate
Warehouse Shoe Sale
08.2021 - 06.2023
Bachelor of Arts - Psychology, Child Development and Family Studies
California State University, Long Beach
High School Diploma -
Manual Arts Senior High School
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