Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maryam Shaheen

Palmer,AK

Summary

Just your friendly neighborhood coffee snob since day one, who's dedicated to giving people their money's worth by trying my best to always craft only the best quality drinks that I myself would want to buy. I strongly care about the customer's experience and try to make every interaction as uplifting and friendly as I can.


Im passionate about work and always have been. I've dreamed of having a job in this industry since I was about 11 yrs old and felt it unfair that I couldn't start my journey sooner.


I love organization and cleaning in my daily life and find comfort in keeping as many planners and organizers as I can. A managing position is something I'm very interested in and think that I'd not only highly enjoy but also thrive in. And though I'm not experienced in this field I'm a fast learner and feel like I'm more than ready for that step in my career.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Barista

Starbucks
07.2022 - Current
  • Memorized over 50 menu items to create customized beverages for over 200 customers a day.
  • Crafted special requests such as decaf pour-overs and other coffees not actively being brewed for customer satisfaction.
  • Built rapport with new and returning customers to promote the company's mission and values.
  • Accurately managed cash flow operations measuring $1000 - $4000 per shift.
  • Optimized workflow by maintaining a clean and organized workspace.
  • Collaborated with 4 - 10 employees each shift to strategize and exceed company performance metrics. (Drive through times)
  • Assisted in training new hires on menu items, computer systems, company standards, and customer service expectations.
  • Defused volatile customer interactions calmly and courteously whilst upholding company policy.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
  • Recommended products based on a solid understanding of individual customer needs and preferences.

Spa Consultant

Glo Tanning
02.2022 - 04.2022
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
  • Managed time efficiently to complete all tasks within deadlines.
  • Offered strong customer service skills, drawing in new memberships and keeping current and new customers returning daily.
  • Maintained high customer service and sales standards even under fast-paced and stressful situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Recommended customized products to customers to increase sales and customer satisfaction.
  • Memorized details on all spa and tanning bed equipment to better recommend services to new customers.
  • Managed store independently from opening to closing when required.

Education

James Madison Online Highschool

Skills

  • Managed workflow
  • Conflict Resolution
  • Leading Employees
  • Opening and Closing Coordination
  • Billing and Payment Processing
  • Coordinating with Supervisors
  • Adaptable and Flexible
  • Works well in fast-paced environments
  • Coffee Machinery
  • Safe Food Handling Practices
  • POS System Operations
  • Drink Consistency
  • Great communication skills
  • Works well in a team and independently
  • High attention to detail
  • Great organization skills
  • Loves to clean!
  • Connects with new and returning customers

Certification

Education James Madison Online Highschool 2020-Current

Timeline

Barista

Starbucks
07.2022 - Current

Spa Consultant

Glo Tanning
02.2022 - 04.2022

James Madison Online Highschool

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Maryam Shaheen