Selena Sledge
Rancho Cordova,CA
Summary
Assisted in improving customer service quality by quickly learning new skills. Supported customer satisfaction by creating engaging experiences. Maintained a positive service record through exceptional support. Promoted food and beverage safety and employee well-being. Built client relationships through effective communication. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Target
04.2022 - Current
- Prepared beverages and food according to customer preferences and specifications.
- Managed inventory levels, ensuring adequate stock of coffee and supplies.
- Responsible for teaching and training newly hired workers for their role as a barista.
Starbucks Shift Supervisor
Starbucks
06.2019 - 02.2022
- Supervised daily operations and maintained store efficiency during shifts.
- Trained new partners on customer service standards and operational procedures.
- Ensured compliance with food safety and sanitation regulations in the store.
- Creating and meeting sales goals
- Employee development
Education
Bachelor's degree - Public health
San Jose State University
San Jose, CASkills
- Utilized strong communication skills to enhance team interactions and project outcomes
- Served as primary point of contact to enhance team coordination and project alignment
- Managed inventory control systems to support efficient supply chain operations
- Oversaw daily operational activities to ensure seamless workflow and service delivery
- Managed employee supervision and task allocation to enhance operational workflow
- Leveraged strong customer service skills to effectively address and resolve client inquiries
- Oversaw project timelines and resource allocation to optimize team performance Coordinated with stakeholders to align project goals with organizational objectives Implemented strategies to enhance operational efficiency and time management
Certification
- CPR Certification April 2024 to April 2026
- Food Handler Certification February 2024 to February 2027
Timeline
Barista
Target
04.2022 - Current
Starbucks Shift Supervisor
Starbucks
06.2019 - 02.2022
Bachelor's degree - Public health
San Jose State University