Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Estefany Ulloa

Paterson,NJ

Summary

  • a results-oriented professional with a background in banking and sales and a degree in business administration. proven ability to increase revenue, provide outstanding customer service, and put successful sales techniques into practice. adept at using business knowledge to accomplish goals, cultivate enduring client connections, and support the organization's overall success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Teller

TD Bank
Woodland Park, NJ
04.2023 - Current
  • Receiving deposits and loan payments, cashing checks, providing withdrawals from savings accounts, and documenting night and mail deposits are all ways that account services are provided to consumers
  • Respond to questions, update clients on new services and product promotions, determine clients' needs, and refer clients to a branch representative to cross-sell bank goods
  • Participates in all dual-control activities, maintains customer traffic surveys, verifies the currency of other tellers, and aids in the certification of proof to comply with bank operations and security protocols.
  • Handled large volumes of currency quickly and accurately with minimal errors.

Fulfillment Associate

Amazon
Teterboro, NJ
09.2020 - Current
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Ensure the safety of the conveyor belt and mechanical systems.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.

Key Holder

Francesca's
Wayne, NJ
03.2020 - 09.2020
  • Provided quality customer service duties such as greeting customers, handling disputes, and ensuring high-quality services
  • Ensure proper cash register tills
  • Responsible for inventory and merchandise.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.

Seasonal Manager

Kirkland’s
Paramus, NJ
09.2019 - 03.2020
  • Promoted from Team Member to Seasonal Manager
  • Generate positive results and focus on Customer Service
  • Coordinated with General and Store Manager to introduce new products and increase sales.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Sales Associate

HomeGoods
Wayne, NJ
02.2018 - 09.2019
  • Generate positive results by focusing on Customer Service, employee development, and profitability.
  • Organized store by returning merchandise to proper areas and restocking displays.
  • Processed transactions using a point-of-sale system.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

BS - Business Administration

Montclair State University
Montclair, NJ
01.2024

AS - Business Administration

Passaic County Community College
Paterson, NJ
12.2021

Skills

  • Safe and Vault Operation
  • Sales Expertise
  • Relationship Building and Management
  • Excellent Time Management Skills
  • Customer Relationship Building
  • Cash Handling
  • Regulatory Compliance
  • Asset Protection
  • Fraud Detection
  • Strong Sense of Banking Ethics
  • Excellent Communication Skills
  • Strong Work Ethic
  • Bilingual in Spanish
  • MS Office Proficient

Certification

  • Notary License

Timeline

Teller

TD Bank
04.2023 - Current

Fulfillment Associate

Amazon
09.2020 - Current

Key Holder

Francesca's
03.2020 - 09.2020

Seasonal Manager

Kirkland’s
09.2019 - 03.2020

Sales Associate

HomeGoods
02.2018 - 09.2019

BS - Business Administration

Montclair State University

AS - Business Administration

Passaic County Community College

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Estefany Ulloa