Felicia Mallory
Dawson,GA
Summary
Dynamic customer service professional with a strong work ethic and exceptional cash handling expertise, honed at Five Star Credit Union. Proven track record in enhancing customer satisfaction through accurate transaction processing and relationship building. Adept at multitasking in high-pressure environments while maintaining attention to detail and compliance with banking regulations.
Overview
19
19
years of professional experience
Work History
Teller
Five Star Credit Union
Leesburg, GA
06.2006 - 09.2025
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Customer Service Representative
One South Financial
Dawson, GA
06.2006 - 04.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Education
No Degree -
Darton College
Albany, GASkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Cash counting
- Cash drawer balancing
- Patience and empathy
- Stress tolerance
- Cash handling
- Compliance, banking laws, and regulations
- Banking
- Financial record keeping
- Listening and comprehension
- Customer relationship building
- Conflict resolution techniques
- Confidentiality and discretion
- Fraud detection
- Fraud detection proficiency
- Financial advising
- Drawer balancing
- Ledger and balance sheet entry
- Safe and vault operation
- New teller training
- Currency and coin counter
- Strong sense of banking ethics
- Currency conversion
- Reliable
- Customer service
- Attention to detail
- Reliable and responsible
- Honest and dependable
- Bank deposits
- Staff assistance
- New account setup
- Vault monitoring
- Cash drawer reconciliation
- Signature verification
- Night and safe deposit procedures
Timeline
Teller
Five Star Credit Union
06.2006 - 09.2025
Customer Service Representative
One South Financial
06.2006 - 04.2024
No Degree -
Darton College