Estefany Villegas
Garden City,KS
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Centene in enhancing patient care through effective communication and collaboration. Proven ability to manage complex caseloads and develop individualized care plans, ensuring optimal health outcomes while fostering teamwork and maintaining a positive work environment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
LTCC
Centene
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
Community Transition Laison
Centene
11.2023 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Successfully communicated with entities inside and outside of business.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Arranged transportation and documented details of discharge transition plans.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Enhanced patient care by developing and implementing individualized care plans.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Streamlined care management processes, leading to more efficient patient care coordination.
- Monitored patient progress closely, adjusting care plans as needed for optimal health improvements.
- Improved patient satisfaction with empathetic communication and attentive follow-up on care plans.
- Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
- Improved patient access to community resources, supporting holistic approaches to health and wellbeing.
Targeted Case Manager
Mosaic
05.2018 - 11.2022
- Led training sessions for new case managers on best practices in targeted case management techniques, improving overall team performance.
- Educated clients on available resources and their rights within the system, empowering them to advocate for themselves effectively.
- Provided support to program participants by arranging services and sourcing relevant services.
- Conducted assessments of participants to determine personal strengths, accomplishments and challenges in order to develop customized programs.
- Supported program participants in effective self-management of crises and critical situations.
- Conducted comprehensive assessments to identify client needs and appropriate resources for support.
- Coordinated care transitions between various providers, minimizing gaps in service provision for clients.
- Studied mental health disorders and common personal struggles.
- Enhanced client well-being by developing personalized case management plans.
- Ensured client rights were protected and upheld by adhering to ethical guidelines, confidentiality regulations, and professional standards in all aspects of case management practice.
- Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
- Advocated on behalf of clients when faced with challenges or obstacles impeding their progress towards goals.
- Collaborated with community partners to expand available services and resources for clients, fostering stronger support networks.
- Evaluated program effectiveness using data-driven methods, identifying areas of improvement and implementing necessary changes.
- Accurately completed safety incident reports and documented in each electronic health record.
- Established rapport with diverse client populations by demonstrating empathy and cultural competency in all interactions.
Direct Support Professional
Mosaic
05.2012 - 05.2018
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
Education
Ulysses City High School
Ulysses, KSNo Degree - Cosmetology
Garden City Community College
Garden City, KS05-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organizational skills
- Active listening
- Organization and time management
- Problem resolution
- Verbal communication
Certification
KS Community Health Worker Coalition-10/25/2024
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
LTCC
Centene
11.2023 - Current
Community Transition Laison
Centene
11.2023 - Current
Targeted Case Manager
Mosaic
05.2018 - 11.2022
Direct Support Professional
Mosaic
05.2012 - 05.2018
Ulysses City High School
No Degree - Cosmetology
Garden City Community College