Kiera Jiles
Houston,Tx
Summary
Customer service professional with extensive experience at Centene, adept at resolving inquiries and enhancing satisfaction. Proven problem-solver with strong complaint handling skills, complemented by a high-energy attitude. Skilled in data entry and collaboration, consistently improving service delivery and training new staff effectively. Experienced with customer service operations, ensuring smooth and efficient interactions. Utilizes strong communication skills to resolve client concerns and build rapport. Track record of meeting customer needs through effective problem-solving and attention to detail.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate II
Centene
08.2023 - Current
- Resolved customer inquiries effectively, ensuring high satisfaction levels.
- Assisted in managing customer accounts and updating information promptly.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Provided support in training new staff on customer service protocols.
Debit Chargeback Dispute
FIS Global
09.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Call Center Representative
Harris County Clerk's Office
10.2019 - 08.2022
- Assisted callers with inquiries, ensuring clarity and understanding of procedures.
- Managed high-volume calls while maintaining professionalism and efficiency.
- Documented interactions accurately in customer relationship management (CRM) system.
- Resolved customer complaints effectively, enhancing overall satisfaction.
Cashier
Five Guys Burger And Fries
03.2017 - 06.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service to enhance dining experiences.
- Assisted with inventory management and stock replenishment as needed.
Education
High School Diploma -
Klein Forest High School
Houston, TX2019
Skills
- Call center experience
- Data entry
- Administrative support
- Complaint handling
- Payment handling
- Problem-solving
- High-energy attitude
- Customer service
Timeline
Customer Service Advocate II
Centene
08.2023 - Current
Debit Chargeback Dispute
FIS Global
09.2022 - 08.2023
Call Center Representative
Harris County Clerk's Office
10.2019 - 08.2022
Cashier
Five Guys Burger And Fries
03.2017 - 06.2019
High School Diploma -
Klein Forest High School