Esteffany Urena
Orlando,FL
Summary
Proven track record in youth development and team leadership, notably at The Childrens Village, where I enhanced communication skills and supervised safety protocols. Expert in behavior management and multicultural sensitivity, I significantly improved team performance and fostered a nurturing environment for at-risk youth.
Overview
9
9
years of professional experience
Work History
Youth Care Worker
The Childrens Village
04.2022 - 07.2024
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
Shift Manager
McDonald's
04.2017 - 04.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Babysitter
Childcare
06.2015 - 09.2015
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
High School Diploma -
Lincoln High School
Yonkers, NY08.2019
Skills
- Youth supervision
- Multicultural Sensitivity
- Self-Care Techniques
- Behavior Management
- Child Development
- Life Skills Teaching
Languages
Spanish
English
Timeline
Youth Care Worker
The Childrens Village
04.2022 - 07.2024
Shift Manager
McDonald's
04.2017 - 04.2021
Babysitter
Childcare
06.2015 - 09.2015
High School Diploma -
Lincoln High School
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