Caring Youth Care Worker with more them 2 years of experience mentoring troubled adolescents. Adept at working with homeless, runaway and delinquent youth. Diligent in supervising youth activities, teaching life skills and promoting self-esteem and healing through individual and group counseling, Analyzes situations effectively and accurately and works independently.
Hi, I’m
Esteffany Urena
Yonkers,NY
Summary
Overview
9
years of professional experience
Work History
Childcare
Babysitter
06.2015 - 09.2015
Job overview
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted children with homework assignments and special projects across different subjects.
McDonald's
Shift Manager
04.2016 - 04.2021
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
The Children's Village
Youth Care Specialist
04.2022 - Current
Job overview
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Led workshops focused on developing essential skills such as communication, problem-solving, teamwork, and conflict resolution.
- Implemented effective behavior modification techniques, resulting in improved self-regulation among participating youths.
- Organized recreational and cultural activities that promoted socialization, physical health, and personal growth among participating youths.
- Fostered positive relationships with youths, guiding them towards healthier choices and improved behaviors.
- Developed life skills training curriculum to empower youths in making responsible decisions and preparing for independent living.
- Evaluated needs of youth and outlined measures to address.
Education
Lincoln High School Yonkers, NY
High School Diploma
08.2018
University Overview
Skills
- Professional boundaries
- Self-Care Techniques
- Bilingual ,fluent in English and Spanish
- Mental Health Support
- Youth supervision
- Training and mentoring
Timeline
Youth Care Specialist
The Children's Village
04.2022 - Current
Shift Manager
McDonald's
04.2016 - 04.2021
Babysitter
Childcare
06.2015 - 09.2015
Lincoln High School
High School Diploma
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