Estefini Gonzalez
Customer Service
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Supervisor
RBM Building Services
11.2019 - 12.2022
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated customer needs and feedback to drive product and service improvements.
Supervisor of Operations
Mayberry Maids
01.2014 - 10.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Skills
Operations management
Quality control
Adaptability and flexibility
Effective communication
Public speaking
Operations management
Training and mentoring
Timeline
Supervisor
RBM Building Services
11.2019 - 12.2022
Supervisor of Operations
Mayberry Maids
01.2014 - 10.2019
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