ESTEISY HERNANDEZ
Hazleton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
City Carrier Associate
USPs
Hazleton
10.2024 - Current
- Adhered strictly to USPS policies regarding handling of confidential material.
- Conducted regular inspections of postal vehicles prior to use in order to ensure they are safe and operational.
- Provided assistance with loading and unloading bulk shipments onto delivery trucks.
Warehouse Associate
Id Logistics
White Haven
08.2024 - 03.2025
- Labeled containers correctly for product identification purposes.
- Communicated effectively with team members on matters related to work
- Operated various machinery to ensure efficient warehouse operations.
Warehouse Associate
Amazon
Hazleton
05.2023 - 04.2024
- Labeled containers correctly for product identification purposes.
- Communicated effectively with team members on matters related to work
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Secured items in truck by strapping over protective padding.
CUSTOMER SERVICE CASHIER
Wais Market
Hazleton
10.2022 - 06.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Assisted customers with Spanish-language.
Education
High School Diploma -
Hazleton Area High School
Hazle Township, PA06.2023
Skills
- Packaging and Labeling
- Pallet Jack Handling
- Loading and unloading
- Problem Resolution
- Cash Handling
- Spanish translation
- Customer Complaint Resolution
- Customer service
- Bilingual communication
Timeline
City Carrier Associate
USPs
10.2024 - Current
Warehouse Associate
Id Logistics
08.2024 - 03.2025
Warehouse Associate
Amazon
05.2023 - 04.2024
CUSTOMER SERVICE CASHIER
Wais Market
10.2022 - 06.2023
High School Diploma -
Hazleton Area High School