10+ years of experience dealing with customer relations positively impacting business performance. Passionate about operational excellence, from strategy to execution- with a proven ability to rationalize, enhance decision making and improve organizational effeciency.
Overview
7
7
years of professional experience
Work History
City Carrier Associate
United States Post Office
Brooklyn, New York
12.2025 - Current
Assisted with day-to-day operations, working efficiently and productively with all team members, increasing route completion by 50%.
Identified issues and provided solutions to ensure accurate deliveries, reducing discrepancies by 40%
Operated mail processing equipment while performing basic troubleshooting in case of malfunctions.
OPERATIONS MANAGER
Uncommon Charter School
Brooklyn
09.2024 - 09.2025
.
Managed inventory and supply chain operations increasing efficiency by 30%
Served as schools primary point of contact for parents, visitors, external partners, etc.
Supervised operations staff and kept employees compliant with company policies and procedures.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
CORRECTION OFFICER
NYC Department of Corrections
East Elmhurst, US
02.2019 - 09.2024
Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts reducing violence by 20% in housing area.
Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
PHLEBOTOMIST TECHNICIAN
Genesis Medical Center
Elmhurst, US
02.2024 - 03.2024
Demonstrated strong communication skills when interacting with patients, providing instructions for specimen collection, and responding to patient inquiries.
Performed venipuncture and skin puncture procedures accurately and efficiently to collect blood specimens for laboratory testing.
Developed knowledge of laboratory equipment such as centrifuges, microscopes, pipettes, and automated analyzers.
Performed basic clerical duties like filing paperwork or entering data into computer systems accurately.