Estel Lamb
Klamath Falls,OR
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
22
22
years of professional experience
Work History
Analyst - Supervisor
UC Davis Health System
10.2010 - 06.2023
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Researched and adopted new technologies to add value to existing offerings.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Technical Support Representative
DIRECTV
04.2009 - 05.2011
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Analyst
UC Davis Health System
02.2001 - 08.2008
- Conducted internal audits with documentation submitted by outside transcription vendor staff.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved physicians experience with dictation platform by building templates for quicker note completion.
- Audited and processed invoices for accurate payment.
- Optimized core processes to improve business performance and operational agility.
- Trained both transcriptionist and physicians when equipment and systems were upgraded.
- Transcribed medical reports when necessary.
Education
AHIMA
Sacramento, CAAssociate of Science - Health Information Technology
Consumnes River College
Sacramento, CA05.2021
Skills
- Analytical Thinking
- MS Excel, Word and Access
- Team Collaboration and Leadership
- Documentation And Reporting
- Root Cause Analysis
- Workflow Analysis
- Process Improvements
- Project Management
- Issue Identification
- Trend Analysis
Timeline
Analyst - Supervisor
UC Davis Health System
10.2010 - 06.2023
Technical Support Representative
DIRECTV
04.2009 - 05.2011
Analyst
UC Davis Health System
02.2001 - 08.2008
AHIMA
Associate of Science - Health Information Technology
Consumnes River College