Estela Argentina Pérez León
Tampa
Summary
Bilingual professional fluent in English and Spanish with extensive experience in customer service leadership. Proven ability to enhance team performance and streamline processes, resulting in improved customer satisfaction. Strong problem-solving and conflict resolution skills, effectively managing customer inquiries across multiple channels. Committed to delivering exceptional service and fostering a collaborative team environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Costumer Service
BRIO Restaurant
Tampa
03.2024 - Current
Massage Therapist
Spa Sudeva
Tampa
06.2023 - Current
- Different technics (SW Massage, Deep Tissue, Shiatsu Massage Myofascial Release, Hot Stone, Cold Stone, Aromatherapy)
Massage Therapist
The Compass Therapeutics & Wellbeing
Tampa
08.2022 - Current
- Different technics(SW Massage, Deep Tissue, Myofascial Release, Hot Stone, Cold Stone)
Massage Therapist
Hand&Stone Massage and Fascial Spa
Tampa
08.2022 - 01.2023
- Different technics(SW Massage, Deep Tissue, Myofascial Release, Hot Stone, Cold Stone)
Senior Waitstaff
Casa Santo Stefano
Tampa
11.2020 - 08.2022
- Company Overview: premier Sicilian Restaurant
- Attend and learn from wine and pasta seminars to successfully sell to visiting Clients.
- Easily able to multitask between serving Clients and preparing specialty beverages and/or dishes and accurately preparing clients' receipts.
- Premier Sicilian Restaurant
Customer Service Associate
Walmart Inc.
Tampa
06.2020 - 08.2020
- Attend to Walmart customer’s needs and requests
- Quickly learned products, pricing and location
Office Administration
A S Wholesale
Tampa
01.2020 - 03.2020
- General Office Manager to include sales and customer service
Researcher Specialized in “Ethnic Factors in Social Integration”
Migroschule
Zurich
05.2018 - 10.2018
- Company Overview: Adult Education Facility
- Adult Education Facility
Researcher Specialized in Restoration and conservation of museum pieces
Casa de los Árabes History Museum
La Habana
09.2016 - 01.2018
- Community advocate of Museum
Restoration Specialist
Puerto Carena Construction Company
La Habana
09.2009 - 09.2016
- Specialized in restoration of structures, marble treatments and metals
- Expert in restoration of mural paintings and conservation of monuments
Education
Lic. Massage Therapist -
Florida Massage and Beauty Institute
Tampa, FLM.D. - Science of Religions
Instituto Superior Ecuménico De Ciencias De Las Religiones (ISECRE)
Habana, CubaPostgraduate studies -
Harvard University
USAPostgraduate studies - Social Anthropology
Universidad de la Habana
Habana, CubaTechnical education - Restoration and Conservation
Oficina del Historiador de la Ciudad
Habana, CubaSkills
- Site restoration and conservation
- Customer service excellence
- Massage and aromatherapy techniques
- Client consultation and sales
- Team collaboration and problem solving
- Effective communication skills
- Data entry and email management
- Conflict resolution strategies
- Attention to detail in research analysis
- Interpersonal relationship management
- Bilingual communication in Spanish and English
- Multilingual proficiency in multiple languages
- Advanced Microsoft Office skills
- Word processing and spreadsheet analysis
Certification
- Massage Therapy Lic. 2022
- Historical Structures Lic. 2008
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Costumer Service
BRIO Restaurant
03.2024 - Current
Massage Therapist
Spa Sudeva
06.2023 - Current
Massage Therapist
The Compass Therapeutics & Wellbeing
08.2022 - Current
Massage Therapist
Hand&Stone Massage and Fascial Spa
08.2022 - 01.2023
Senior Waitstaff
Casa Santo Stefano
11.2020 - 08.2022
Customer Service Associate
Walmart Inc.
06.2020 - 08.2020
Office Administration
A S Wholesale
01.2020 - 03.2020
Researcher Specialized in “Ethnic Factors in Social Integration”
Migroschule
05.2018 - 10.2018
Researcher Specialized in Restoration and conservation of museum pieces
Casa de los Árabes History Museum
09.2016 - 01.2018
Restoration Specialist
Puerto Carena Construction Company
09.2009 - 09.2016
Lic. Massage Therapist -
Florida Massage and Beauty Institute
M.D. - Science of Religions
Instituto Superior Ecuménico De Ciencias De Las Religiones (ISECRE)
Postgraduate studies -
Harvard University
Postgraduate studies - Social Anthropology
Universidad de la Habana
Technical education - Restoration and Conservation
Oficina del Historiador de la Ciudad
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