Estela Flores Morales
Jacksonville,FL
Summary
Nominated twice on company´s president club due to exceptional performance and awarded numerous times. Outstanding Sr. Manager with over 10 years of experience in planning and scheduling. Well known by its dedication, diligence, for leading, building, supporting and developing an extraordinary planning and scheduling team for multiple countries.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Gibbor Consultants
10.2023 - Current
- Drove business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Sr. Manager Planning and Scheduling
Concentrix
07.2022 - 09.2023
- WFM leader for 8 countries(50+ direct reports, including management).
- Manage performance of 60 accounts around the globe.
- Senior leadership escalation POC.
- Yearly budget analysis, actual vs budget variances.
- Lead WFM customer presentations, QBR, MBR, WBR, and sales pitch.
- Revise and monitor clients KPI´s.
- Lead WFM rewards and recognition, growth program.
- Forecast, staffing plans, advance scheduling and intraday performance, on ECP, IEX, CMAP, Excel, Bissap, Power BI.
- Engage on finance calls. Revenue, gross margin, labor costs and loss.
- Lead action plans to keep a continuous improvement culture, as well as innovation projects.
Manager II, Planning and Scheduling
Concentrix
03.2013 - 07.2022
- Main POC for leadership stakeholders.
- Manage and develop forecasting, capacity planning, scheduling, and RTA´s team.
- Root-Cause Analysis. Focus groups. Brainstorming sessions leader.
- Ensure WFM requests are deliver on time for internal and external clients.
- Monitor, report and manage call center KPI´s, as well as presenting them on calls.
- Provide recommendations to increase revenue, gross margin, reduce labor costs, add value for customer, by maintaining service delivery.
- Set up new clients, define sites staffing needs, capacity to ensure adequate phone coverage, and weekly schedules.
- Determine permanent and seasonal hiring requisitions for different clients.
Material Planner
Hanes Brands Inc.
01.2012 - 03.2013
- Manage inventory at optimal levels, supplies demands, and purchase orders for different categories.
- Consider suppliers capacity projections to align with plant production.
- Track PO orders, manage ETA, and quality of products.
- Track poor quality products from the suppliers, managing the commitment of their reposition.
- Manage the supplies of new upcoming styles taking in count the projections and ETA.
- Manage the obsolesces levels of the different categories.
Master Scheduler Jr. (Planning)
Hanes Brands Inc.
06.2011 - 01.2012
- Coordinate production weekly priorities. WIP.
- Plan the monthly exportation priorities; base on delivery date of the customers orders as well as DC inventory.
- Follow shipment to their final destination.
- Track new programs and brands.
- Attend management conferences, to discuss shortages on styles and tracking of in transit goods.
- Provide feedback to sewing plant and confection plant.
- Develop weekly/monthly reports according to the programs, enable to support production planning decisions, work flow, inventory management and a proper tracking of sewing plants receiving goods.
- Manage systems AS400 & SAP.
Education
MBA - Business Administration
University of Toronto
Canada11.2017
Master of Business Administration - Business Administration On Logistic Management
UNITEC
Honduras06.2012
Bachelor of Engineering - Logistics Management
UNITEC
Honduras12.2009
Bachelor of Engineering - Industrial And System
UNITEC
Honduras03.2008
Skills
Leadership
Strategic Planning
Project Management
Problem Solving
Decision Making
Analytical thinking
Empowerment
Organizational skills
Time management
Customer service
Innovation
Staff management
Detail oriented
Certification
Fundamentals of BPO Certificate, Capacity Planning Certificate, Forecasting Basics Certificate, Forecasting Advanced Certificate, Challenges faced in RTM Certificate, Communication in RTM Certificate, RTM Adherence and Impact Certificate, RTM Overview Certificate, RTM Process Overview Certificate, Scheduling Basics Certificate, Scheduling Advanced Certificate, WFM 101 communications
Accomplishments
- Nominated twice to Concentrix presidents club for outstanding performance (2020 and 2023)
- WFM Championship award (2017)
- Awarded numerous times on operations and WFM town halls due to excellent support and performance
- Exceed expectations and outstanding yearly performance reviews
Software
Excel, Word, PowerPoint, Visio, Solid Works, Flexsim, Lab View, SAP, AS400, Lawson, Apparelnet, EWFM, Genesys, MicroStrategy, RTA, Vtrack, CMS, IEX, ECP, CMAP, Bissap, Project Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager of Operations
Gibbor Consultants
10.2023 - Current
Sr. Manager Planning and Scheduling
Concentrix
07.2022 - 09.2023
Manager II, Planning and Scheduling
Concentrix
03.2013 - 07.2022
Material Planner
Hanes Brands Inc.
01.2012 - 03.2013
Master Scheduler Jr. (Planning)
Hanes Brands Inc.
06.2011 - 01.2012
MBA - Business Administration
University of Toronto
Master of Business Administration - Business Administration On Logistic Management
UNITEC
Bachelor of Engineering - Logistics Management
UNITEC
Bachelor of Engineering - Industrial And System
UNITEC
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