Estela Mandreca
Jacksonville,FL
Summary
Curious and motivated Information Technology major graduating in December 2025, with a growing interest in cybersecurity and a passion for building secure, innovative digital solutions. I bring a strong foundation in tech, a problem-solving mindset, and a drive to learn and adapt in fast-paced environments. Seeking an internship where I can explore development or cybersecurity pathways, grow as a developer ,contribute to meaningful projects, and grow alongside a forward-thinking team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health Insurance CSR
Peter Merlini Insurance Inc
01.2023 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
Social Media Tech & Content Tools Assistant
Omara Agency
Tirana, Albania
08.2021 - 12.2022
- Managed automation and scheduling tools for client campaigns.
- Provided technical support for CMS platforms and third-party integrations.
- Assisted in setting up social media tracking pixels, APIs, and link shorteners.
- Helped troubleshoot platform issues, API errors.
- Created performance reports using tools like Google Analytics, Meta Business Suite, or built-in platform insights.
- Supported the team with basic HTML edits and CMS plugin updates.
- Created performance reports using tools like Google Analytics, Meta Business Suite, or built-in platform insights.
Education
Bachelor of Science - Information Technology
University of North Florida
Jacksonville, FL12-2025
Bachelor of Science - Business Informatics
University of Tirana
Tirana, AL07.2021
Skills
- IT proficiency
- Cybersecurity basics
- Problem solving
- Operating systems
- System administration
- Analytics tools
- Website updates
- CRM system updates
- Customer service
Languages
English
Full Professional
Italian
Professional
Albanian
Native/ Bilingual
Certification
RESIDENT INSURANCE AGENT
Florida Departament of Financial Services
G087418
01/26/2024
Timeline
Health Insurance CSR
Peter Merlini Insurance Inc
01.2023 - Current
Social Media Tech & Content Tools Assistant
Omara Agency
08.2021 - 12.2022
Bachelor of Science - Information Technology
University of North Florida
Bachelor of Science - Business Informatics
University of Tirana
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