Estela Mandreca
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Health Insurance CSR
Peter Merlini Insurance Inc
01.2023 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
Social Media Manager
Alpha Exclusive Solutions
03.2021 - 10.2022
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased brand awareness by developing and implementing effective social media strategies.
- Developed and promoted corporate brand, images and identity to media and public.
- Reviewed marketing materials and documents for brand accuracy and trending design.
Education
Bachelor of Science - Information Technology
University of North Florida
Jacksonville, FL01.2025
Bachelor of Science - Business Informatics
University of Tirana
Tirana, AL07.2021
Skills
- Computer Proficiency
- Call Management
- Work Prioritization
- MS Office
Languages
Albanian
Native or Bilingual
English
Full Professional
Italian
Limited Working
Timeline
Health Insurance CSR
Peter Merlini Insurance Inc
01.2023 - Current
Social Media Manager
Alpha Exclusive Solutions
03.2021 - 10.2022
Bachelor of Science - Information Technology
University of North Florida
Bachelor of Science - Business Informatics
University of Tirana
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