Yaridia Bustamante
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
CSR /Licensed Insurance Agent
Kalani Insurance Agencies
05.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
BDC Agent
Hiley Hyundai Mazda of Fort Worth
08.2018 - 03.2020
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Developed sales pipeline and business opportunities through networking, cold calling, and referrals.
- Developed rapport with customers through attentive listening and personalized service recommendations.
- Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Worked with sales department to develop sales strategies and techniques.
CRS /Licensed Insurance Agent
La Familia Insurance
06.2018 - 08.2018
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Substitute Teacher
EMSISD
02.2018 - 06.2018
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Ride Operations Office Supervisor
Six Flags Over Texas
01.2016 - 02.2018
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Trained new ride operators on safety procedures and ride operations.
- Monitored passengers and ride operations and enforced safety regulations.
- Ensured guest safety by diligently checking ride restraints and monitoring ride operations.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Completed comprehensive training programs for each ride, ensuring utmost knowledge and competence in operating various attractions.
Education
Bachelors in Science of Sociology -
Texas Wesleyan University
Fort Worth, Texas12.2021
Associates of Arts -
Tarrant County College Northwest
Fort Worth, Texas05.2018
High School Diploma -
Saginaw High School
Saginaw, Texas06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Building rapport
- Data Entry
- Problem Resolution
Languages
Spanish
Native or Bilingual
Timeline
CSR /Licensed Insurance Agent
Kalani Insurance Agencies
05.2020 - Current
BDC Agent
Hiley Hyundai Mazda of Fort Worth
08.2018 - 03.2020
CRS /Licensed Insurance Agent
La Familia Insurance
06.2018 - 08.2018
Substitute Teacher
EMSISD
02.2018 - 06.2018
Ride Operations Office Supervisor
Six Flags Over Texas
01.2016 - 02.2018
Bachelors in Science of Sociology -
Texas Wesleyan University
Associates of Arts -
Tarrant County College Northwest
High School Diploma -
Saginaw High School
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