Kayla Shuman
Claxton,GA
Summary
Hardworking, self motivated, and driven individual seeking the opportunity to work in a environment that provides the ability to learn new skill sets, overcome new challenges, and obtain personal growth. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed P&C Insurance Agent/CSR, Sales
Brinson Insurance Agency
09.2021 - 02.2024
- Finalized sales and collected necessary deposits.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Certified Pharmacy Technician
IHS Pharmacy & Gifts
10.2015 - 03.2020
- Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
Certified Pharmacy Technician
Rite Aid Pharmacy
10.2011 - 10.2015
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medications for records.
Education
Certified Pharmacy Technician -
Ogeechee Technical College
Statesboro, Georgia05.2011
Skills
- Billing Inquiries
- Customer follow-up
- Customer Engagement
- Customer Service
- Records Maintenance
- Data Entry
- Persuasive Negotiation
- Insurance Practices
Certification
- Licensed P&C Insurance Agent- 2 years
- Certified Pharmacy Technician- 10 years
Timeline
Licensed P&C Insurance Agent/CSR, Sales
Brinson Insurance Agency
09.2021 - 02.2024
Certified Pharmacy Technician
IHS Pharmacy & Gifts
10.2015 - 03.2020
Certified Pharmacy Technician
Rite Aid Pharmacy
10.2011 - 10.2015
Certified Pharmacy Technician -
Ogeechee Technical College
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