Estela Onodera

Frontend Team Lead

Walmart

11.2003 - 02.2025

Led team in developing operational strategies to enhance productivity and efficiency.
Streamlined processes, resulting in improved workflow and reduced turnaround times.
Implemented best practices for quality assurance across all operational areas.
Analyzed performance metrics to drive continuous improvement initiatives.
Managed resource allocation effectively to optimize project outcomes and minimize costs.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Improved safety procedures to create safe working conditions for workers.
Established team priorities, maintained schedules and monitored performance.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assisted in organizing and overseeing assignments to drive operational excellence.
Set aggressive targets for employees to drive company success and strengthen motivation.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.