Summary
Overview
Work History
Education
Skills
Software
Timeline
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Estela Torres

Estela Torres

IT Operations Manager
Riverside,United States

Summary

I am a University of California, Riverside alumni who is now working full-time at BridgePointe Technologies after interning there during my undergraduate years. Currently have three years in IT Management and around 8 years in sales, dating back to high school. While working full-time, I am seeking free-lance opportunities as well.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Information Technology Operations Manager

Bridgepointe Technologies
01.2021 - Current

My responsibilities include, but are not limited to:

  • Receiving over 100+ quote requests monthly from large customer base.
  • Communicating with vendors on a daily basis in regards to ongoing/new orders.
  • Facilitating conversations between customers and vendors.
  • Editing proposals and effectively communicating through excel and other project management tools (BPT Signal, ServiceNow, Lark, Asana, Monday). Completed over 250+ individual projects. Resulting in an increase of over $100,000 in revenue.
  • Updating stakeholders on project milestones, ensuring their budget is in line.
  • Managing a team and using their strengths to launch a project forward.
  • Communicating primarily through Outlook, Zoom, Teams, Lark, and Phone.

Intern

BridgePointe Technolodgies, Bridgepointe Technologies
03.2021 - 06.2022
  • I work closely with Avaneesh Krishna: - placing orders/quote requests - creating proposal spreadsheets - relaying information from customers onto Excel.

Hub/SSC Manager

University of California - Riverside
Riverside, CA
09.2021 - 05.2022

Managed and cultivated the dynamic environment of the UCR Campus HUB/SSC, where my responsibilities encompassed:

  • Orchestrating over 100 seamless events through proactive communication and collaboration with event coordinators.
  • Serving as the primary point of contact for all HUB-related inquiries and concerns.
  • Supervising the operational aspects of the entire facility, including the opening and securing of the building during regular business hours.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and
    patrons.

Leasing Agent

GrandMarc
10.2019 - 09.2021
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Distributed and followed up on tenant renewal notices.
  • Regularly met monthly goals of over 40 new leases. Amounting to over $300K in yearly revenue.

Intern

GreenTown Los Altos
07.2020 - 08.2020
  • Interviewed multiple tree experts within the community
  • Edited their current tree list, adjusted based on the responses earned from our interviews
  • Created a final powerpoint and presented to major figures in Los Altos.

Intern

Santa Clara Family Court, Clara County Family Court
06.2019 - 07.2019
  • Recorded facts, prepared 15-20 case summaries per day, and wrote orders to streamline the Family
  • Court Judge’s process for going through cases
  • Collaborated with other interns to create orders that the Judge released
  • Observed Civil, Juvenile, and Hall of Justice courtrooms to gain knowledge of different parts of law
  • Distinguished as the youngest intern

Education

Bachelor's degree - Sociology

University of California
09.2018 - 05.2022

Skills

Project ManagementCustomer Relationship Management (CRM)Organization SkillsAccountabilityData EntryMicrosoft Excel

Sales

Documentation and reporting

Product development

Budget administration

Written Communication

Planning and Coordination

Software

Microsoft Office Suite

CRM

Teams and Zoom

SEO Tools

ServiceNow

Salesforce

Timeline

Hub/SSC Manager

University of California - Riverside
09.2021 - 05.2022

Intern

BridgePointe Technolodgies, Bridgepointe Technologies
03.2021 - 06.2022

Information Technology Operations Manager

Bridgepointe Technologies
01.2021 - Current

Intern

GreenTown Los Altos
07.2020 - 08.2020

Leasing Agent

GrandMarc
10.2019 - 09.2021

Intern

Santa Clara Family Court, Clara County Family Court
06.2019 - 07.2019

Bachelor's degree - Sociology

University of California
09.2018 - 05.2022
Estela TorresIT Operations Manager