Summary
Overview
Work History
Education
Skills
Software
Timeline
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Estela Torres

Estela Torres

IT Operations Manager
Riverside,United States

Summary

I am a University of California, Riverside alumni who is now working full-time at BridgePointe Technologies after interning there during my undergraduate years. Currently have three years in IT Management and around 8 years in sales, dating back to high school. While working full-time, I am seeking free-lance opportunities as well.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Information Technology Operations Manager

Bridgepointe Technologies
01.2021 - Current

My responsibilities include, but are not limited to:

  • Receiving over 100+ quote requests monthly from large customer base.
  • Communicating with vendors on a daily basis in regards to ongoing/new orders.
  • Facilitating conversations between customers and vendors.
  • Editing proposals and effectively communicating through excel and other project management tools (BPT Signal, ServiceNow, Lark, Asana, Monday). Completed over 250+ individual projects. Resulting in an increase of over $100,000 in revenue.
  • Updating stakeholders on project milestones, ensuring their budget is in line.
  • Managing a team and using their strengths to launch a project forward.
  • Communicating primarily through Outlook, Zoom, Teams, Lark, and Phone.

Intern

BridgePointe Technolodgies, Bridgepointe Technologies
03.2021 - 06.2022
  • I work closely with Avaneesh Krishna: - placing orders/quote requests - creating proposal spreadsheets - relaying information from customers onto Excel.

Hub/SSC Manager

University of California - Riverside
Riverside, CA
09.2021 - 05.2022

Managed and cultivated the dynamic environment of the UCR Campus HUB/SSC, where my responsibilities encompassed:

  • Orchestrating over 100 seamless events through proactive communication and collaboration with event coordinators.
  • Serving as the primary point of contact for all HUB-related inquiries and concerns.
  • Supervising the operational aspects of the entire facility, including the opening and securing of the building during regular business hours.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and
    patrons.

Leasing Agent

GrandMarc
10.2019 - 09.2021
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Distributed and followed up on tenant renewal notices.
  • Regularly met monthly goals of over 40 new leases. Amounting to over $300K in yearly revenue.

Intern

GreenTown Los Altos
07.2020 - 08.2020
  • Interviewed multiple tree experts within the community
  • Edited their current tree list, adjusted based on the responses earned from our interviews
  • Created a final powerpoint and presented to major figures in Los Altos.

Intern

Santa Clara Family Court, Clara County Family Court
06.2019 - 07.2019
  • Recorded facts, prepared 15-20 case summaries per day, and wrote orders to streamline the Family
  • Court Judge’s process for going through cases
  • Collaborated with other interns to create orders that the Judge released
  • Observed Civil, Juvenile, and Hall of Justice courtrooms to gain knowledge of different parts of law
  • Distinguished as the youngest intern

Education

Bachelor's degree - Sociology

University of California
09.2018 - 05.2022

Skills

Project Managementundefined

Software

Microsoft Office Suite

CRM

Teams and Zoom

SEO Tools

ServiceNow

Salesforce

Timeline

Hub/SSC Manager

University of California - Riverside
09.2021 - 05.2022

Intern

BridgePointe Technolodgies, Bridgepointe Technologies
03.2021 - 06.2022

Information Technology Operations Manager

Bridgepointe Technologies
01.2021 - Current

Intern

GreenTown Los Altos
07.2020 - 08.2020

Leasing Agent

GrandMarc
10.2019 - 09.2021

Intern

Santa Clara Family Court, Clara County Family Court
06.2019 - 07.2019

Bachelor's degree - Sociology

University of California
09.2018 - 05.2022
Estela TorresIT Operations Manager