Hany Fathy
Philadelphia,PA
Summary
Strategically minded technology professional with several-year record of leadership experience in areas such as infrastructure development and management, support and security optimization. Focused on support satisfaction through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator, and dedicated team member. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
3
3
years of professional experience
Work History
Information Technology Operations Manager
United States Squash Association
Philadelphia, PA
01.2025 - Current
- Analyzed existing network infrastructure to identify areas needing improvement or upgrade.
- Conducted regular audits of user accounts and access privileges to ensure security compliance.
- Partnered with other departments within the organization to ensure smooth functioning of IT operations.
- Managed the installation of new hardware and software systems to ensure optimal performance.
Information Technology Specialist
United States Squash Association
Philadelphia, PA
07.2023 - 01.2025
- Conducted a system-wide risk assessment, addressed vulnerabilities, and implemented corrective security measures, such as new security policies, remote management solutions, and network monitoring tools.
- Maintained and controlled server room, wireless network and server infrastructure.
- Lead on-site technical installation and technical support after project implementation, and recommend product changes and upgrades to product managers.
- Maintained inventory records of all installed equipment including software licenses.
Information Technology Specialist
Läderach Chocolatier Suisse
East Rutherford, NJ
01.2022 - 06.2023
- Resolved complex problems by troubleshooting hardware and software applications.
- Created documentation and maps of existing IT infrastructure and upcoming changes.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Provided training and guidance to a staff of 15 or more members on how to use various technologies effectively on various sites, including NY, NJ, and Boston.
Education
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Newark05-2023
Skills
- Network infrastructure
- Security compliance
- Hardware installation
- Risk assessment
- Server management
- Agile methodology
- Project leadership
- Risk mitigation planning
Timeline
Information Technology Operations Manager
United States Squash Association
01.2025 - Current
Information Technology Specialist
United States Squash Association
07.2023 - 01.2025
Information Technology Specialist
Läderach Chocolatier Suisse
01.2022 - 06.2023
Bachelor of Science - Information Technology
New Jersey Institute of Technology
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