Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Certifications Courses
Timeline
Generic

Michelle Lenza

Walpole,MA

Summary

Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation.

Overview

18
18
years of professional experience

Work History

Manager, Information Technology

The Paper Store
Acton, MA
09.2024 - 04.2025
  • Oversee network infrastructure, cybersecurity, internal systems, and hardware.
  • Lead a team of 6, including Infrastructure, Help Desk, and Security.
  • Manage POS operations across 100+ retail stores (99.9% uptime).
  • Develop IT strategies, budgets, training guides, and SOPs.
  • Partner cross-functionally to align IT with business goals.

Manager, Information Technology

Auxilium
Medford, MA
07.2023 - 01.2024
  • Led Help Desk and Engineering teams, implemented Microsoft Defender.
  • Streamlined OneDrive and O365, enhancing user productivity.
  • Modernized IT infrastructure and vendor relationships.
  • Developed imaging and deployment packages for end users.

Engineering Manager

Mercury
Boston, MA
08.2022 - 03.2023
  • Oversaw project timelines and ensured adherence to deadlines for deliverables.
  • Mentored junior engineers in best practices and technical skills development.
  • Participated in weekly staff meetings to discuss upcoming events, issues, or concerns related to clients.

IT Manager

Hydrow
Boston, MA
03.2021 - 08.2022
  • Supported AV, networking, vendor management, and remote workforce.
  • Deployed Microsoft Surface and BitDefender for corporate security.
  • Managed Google Workspace, SSO/MFA policies, and AWS Workspace support.
  • Built out new office infrastructure and led geographically distributed teams.

IT Manager

International Planning Group
Wellesley, MA
09.2011 - 03.2020
  • Supported domestic and international sites, 15+ servers, 100+ users.
  • Integrated Azure AD with cloud platforms, enforced security protocols.
  • Negotiated vendor contracts, managed disaster recovery and compliance.
  • Developed IT strategies, policies, SLAs, and cost analyses.

Senior IT Analyst

Deloitte
Boston, MA
04.2007 - 09.2011
  • Provided onboarding, walk-up, and remote support for 500+ users.
  • Managed mobile device deployment and hardware repairs.
  • Used SAP, Active Directory, and Mimecast for tech administration.
  • Mentored Northeastern University Co-Op students; chaired multiple committees.

Education

A.S. - Computer Science & MIS

Massachusetts Bay Community College
Wellesley, MA

Skills

  • Azure
  • AWS
  • Google Workspace
  • VCenter
  • Linux
  • OKTA
  • OATH
  • SAML
  • MFA
  • CrowdStrike
  • BitDefender
  • M365
  • SCCM
  • ServiceNow
  • JAMF
  • Jira
  • Confluence
  • ConnectWise
  • Firewalls
  • VPN
  • Switch management
  • Project management
  • Strategic planning
  • Mentoring
  • Salesforce
  • HubSpot
  • Managed Engine
  • Active Directory
  • SSO
  • Network infrastructure
  • Cloud migration
  • Vendor management
  • Help desk support
  • User training
  • Effective communication
  • Team leadership
  • Team collaboration
  • Documentation management

Accomplishments

  • Deloitte Applause Award: Outstanding Customer Service
  • Chair, Northeastern Co-Op Mentor Program
  • MPAC and ITS Advisory Council Member
  • Designed QA database for Deloitte Tax Technology Team

Hobbies and Interests

  • Gardening
  • Golf
  • Genealogy

Certifications Courses

  • Lean Six Sigma Yellow Belt – Deloitte
  • Microsoft Defender, Intune, Azure AD
  • Google Workspace Admin, SSO, MFA

Timeline

Manager, Information Technology

The Paper Store
09.2024 - 04.2025

Manager, Information Technology

Auxilium
07.2023 - 01.2024

Engineering Manager

Mercury
08.2022 - 03.2023

IT Manager

Hydrow
03.2021 - 08.2022

IT Manager

International Planning Group
09.2011 - 03.2020

Senior IT Analyst

Deloitte
04.2007 - 09.2011

A.S. - Computer Science & MIS

Massachusetts Bay Community College

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