Tyler Mickelson
Wisconsin Rapids,WI
Summary
Adept at driving technological advancements and strategic project management, I spearheaded IT initiatives at City of Wisconsin Rapids, enhancing system security and efficiency. My leadership in vendor collaboration and budget management, coupled with a talent for fostering team growth, significantly elevated IT department capabilities.
Overview
19
19
years of professional experience
Work History
Information Technology Manager
City of Wisconsin Rapids
Wisconsin Rapids, WI
06.2019 - Current
- Developed and implemented system lifecycle methodologies.
- Identified and acted on opportunities to improve and update software and systems.
- Developed data security and disaster recovery procedures.
- Conducted research on emerging technologies in support of infrastructure development initiatives.
- Trained personnel on proper usage of IT tools and resources available within the organization.
- Implemented, tested and tracked applications, business software, network infrastructure and wireless devices.
- Hired, trained and managed employees and conducted performance evaluations.
- Recruited, trained and supervised IT department staff.
- Maintained inventory records of all IT equipment such as computers, printers, scanners.
- Developed and implemented IT policies, procedures and best practices to ensure maximum efficiency, security and compliance with industry standards.
- Created and enforced information technology budget.
- Controlled operational IT budget and expenditures within department parameters.
- Collaborated with vendors for procurement of new technology solutions according to organizational needs.
Tier 3 Support Engineer
Ironcore Inc.
Onalaska, Wisconsin
02.2019 - 06.2019
- Worked on high level projects including exchange migrations, complete hardware overhauls, deployment of hardware
- Worked with multiple clients as their primary Engineer
- Completed tasks ranging from end user support to high level network issues
IT/IS Department Manager
Thern Inc.
Winona, MN
07.2018 - 12.2018
- Company Overview: Manufacturer
- Created offsite backup solution, and local data storage solution
- Overhauled VoIP systems
- Setup and redesigned network configurations
- Manufacturer
IT/IS Department Manager
Building Automation Products Inc
Gays Mills, WI
10.2013 - 07.2018
- Company Overview: HVAC Manufacturer
- Focused Department towards standardization, documentation, time based deadlines
- ERP / MRP Migration - Led discovery for software needs
- Researched and analyzed all departmental needs and wants
- Compared and selected a software based on analysis of the business
- Managed project both internally and with 3rd party consultants
- Deployed cross-functional teams to drive project
- Created and tracked project budget
- Centrally managed hardware and software solutions Converted many physical machines into centrally managed servers and VM's thus reducing staffing requirements and downtime
- Inventory Management Solution - Set up, configured and deployed an inventory management system that helps track hardware, software licenses, end of life dates, maintenance schedules, purchase dates and prices
- VoIP migration - Converted BAPI to a VoIP system from a landline account
- Created and deployed call routing and rules
- Extension groups and call queues
- Created dashboards for end users
- Building expansion project - BAPI doubled the square foot of the building, I led and oversaw the expansion from an IT standpoint; Cabling, hardware purchases, server room design and requirements, building access and security
- Company wide IT budgeting - Yearly discovery and setting of department budget needs, IT budget needs, and software and annual licensing
- Presented quarterly and EOY budget review
- ISO certification process (ongoing)- Set up and tested disaster recovery and data retention policy's- Participated in company wide ISO project
- Member of the Leadership Team
- Focused on business development and Major projects
- Grew department's team and technical capabilities with hiring and training of talented individuals.
Network Administrator
Building Automation Products Inc
Gays Mills, WI
04.2012 - 07.2018
- Company Overview: HVAC Manufacturer
- Network configuration and set up, end user set up and hardware deployment, firewall oversight, Software backup cycles, Offsite backup and data retention, VMware configuration and deployment, MS office products support and deployment, VoIP support, Windows server deployment and support
- Exchange Administration
- HVAC Manufacturer
End User Support
Housing Data Systems
West Salem, WI
01.2006 - 04.2012
- Company Overview: Software for Public and Tribal housing
- End user support, Database management, Network troubleshooting supporting customers all over the US
- Software installs and updates, Data migration and User training
- Software for Public and Tribal housing
Education
Network Administration -
WTC
La Crosse, WI08.2006
Skills
- System lifecycle methodologies
- Data security procedures
- Disaster recovery
- Project management
- Network infrastructure
- Budget management
- Vendor collaboration
- Technical documentation
- Inventory management
- Software implementation
- Infrastructure development
- Security planning
- IT asset management
- Virtualization technologies
- Security improvements
- Information confidentiality
- Vendor management
References
- Ryan Johnson, Former Employee, Building Automation Products Inc., ryan.vincent.johnson@gmail.com, 608-518-7040
- Brandon Frank, Former Employee, Building Automation Products Inc., brandonfrank04@gmail.com, 715-307-3839
- Zach Vruwink, Former Mayor, City of Wisconsin Rapids, (715) 451-0440
Timeline
Information Technology Manager
City of Wisconsin Rapids
06.2019 - Current
Tier 3 Support Engineer
Ironcore Inc.
02.2019 - 06.2019
IT/IS Department Manager
Thern Inc.
07.2018 - 12.2018
IT/IS Department Manager
Building Automation Products Inc
10.2013 - 07.2018
Network Administrator
Building Automation Products Inc
04.2012 - 07.2018
End User Support
Housing Data Systems
01.2006 - 04.2012
Network Administration -
WTC
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