ELVIN WHITE
IT Manager
JACKSONVILLE,AR
Summary
Exceptional IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Successful at optimizing security standards, improving planning processes, managing systems implementation, disaster recovery planning, roadmapping and team development.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Information Technology Manager
State of
Little Rock, AR
01.2015 - Current
- Prioritizes workload and balanced resources through proactive review of ticket queues to maximize productivity, minimize costs and ensure SLA compliance.
- Evaluates the capacity and capabilities of the automated administrative system, investigated technological advances and the compatibility, availability, and costs of products.
- Attends internal shared services meetings with CIO and executive management to coordinate implementation effort and scheduling with other state agencies.
- Led a team to develop and implement a crisis strategic management plan to ensure continued work efficiency through telework and digital technology for 1500 employees.
- Manages teams of 20 contractors and full time technicians by coaching, mentoring and driving efficiency.
- Designs and leads implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
- Interviews, hires, trains, and mentors 20 technicians by coaching daily, leading performance reviews and offering constructive feedback.
Information Systems Project Manager
State of
Little Rock, AR
01.2015 - 01.2015
- Guided and executed all stages of enterprise software, hardware and system implementations
- Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets
- Provided weekly project phase status updates when required, also monthly time and status reports of the project
- Resolved numerous project issues including staffing shortages, tactical matters, as well as divergent business and user needs
- Continuously manage Information Systems to ensure that the appropriate projects are prioritized for effort and investment, and that non-critical programs are de-prioritized to ensure return on investment
- Directed, coordinated, and established priorities for the complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet the requirements of various departments within the agency, such as finance, customer service, and application development
- Negotiated and acquired vendor contracts for recommendation to senior management staff, designates performance standards and deliverables, and monitors adherence to contract specifications
- Launched a state mandated area wide security software distribution and installation of Carbon Black and o365 with administration for over 1000 users.
Information Systems Coordinator
State of
Little Rock, AR
01.2014 - 01.2015
- Supervision of work progression by reviewing project assignments and work performed, recommending subordinates for hiring and promotions, while also conducting performance evaluations.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
Desktop System Analyst
CHI St. Vincent Hospital
Little Rock, AR
01.2012 - 01.2013
- Provided day-to-day IT Operations service to include infrastructure, remedy ticketing monitoring, escalation resolution, general communications, and advance level computer triage.
- Network monitoring, server patch management, installation, maintenance, and configuration.
- Guided divestiture activities, drawing on deep understanding of various internal operational processes.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Principal System Engineer
Hewlett Packard
Conway, AR
01.2010 - 01.2012
- Identified emerging issues for assigned product generation teams and worked to analyze, characterize and replicate such issues
- Controlled special projects designed to improve the customer support experience in order to build better customer relationships.
- Compiled data and generated graphs to interpret results and suggest key operational improvements.
Senior Geek Squad Technician
Best Buy
Little Rock, AR
01.2004 - 01.2010
- Performed multiple tasks and worked with constant, unscheduled interruptions, while applying technical solutions to meet the business deadlines.
- Implemented problem solving methods to provide faster productivity while interacting with diverse individuals and groups tactfully and with affirmation and listen attentively and creatively to concerns.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
MBA - Information Technology Management
Western Governor’s University
Salt Lake City, UT 09.2019 - 12.2021
Bachelor of Science - Business Information Systems
University of Arkansas At Little Rock
Little Rock, AR 08.2017 - 05.2019
Associate of Applied Science - Computer Information Systems
Pulaski Technical College
North Little Rock, AR 08.2008 - 05.2010
Skills
Security planning
Documentation and reporting
Project lifecycle management
Agile framework
Risk mitigation planning
Strategic planning
Staff Management
Policies and procedures
Customer service management
Technical Support
IT Management and delivery
Technical Support Triage
Support Ticket System Management
Network Infrastructure Monitoring
Remote System Analysis
Certification
MCP - Microsoft Certified Professional
Volunteer Experience
Habitat for Humanity
Little Rock, AR
- Performed several tasks that contributed to the painting and building of houses for low-income families.
Big Brothers Big Sisters of Central Arkansas
North Little Rock, AR
- Teach social and reading skills to an underprivileged ten year old boy.
- Spend the day doing fun activities, such as sporting events or movies.
Timeline
MBA - Information Technology Management
Western Governor’s University
09.2019 - 12.2021
Bachelor of Science - Business Information Systems
University of Arkansas At Little Rock
08.2017 - 05.2019
Information Technology Manager
State of
01.2015 - Current
Information Systems Project Manager
State of
01.2015 - 01.2015
Information Systems Coordinator
State of
01.2014 - 01.2015
Desktop System Analyst
CHI St. Vincent Hospital
01.2012 - 01.2013
Principal System Engineer
Hewlett Packard
01.2010 - 01.2012
Associate of Applied Science - Computer Information Systems
Pulaski Technical College
08.2008 - 05.2010
Senior Geek Squad Technician
Best Buy
01.2004 - 01.2010