ESTELA VILLA
Marietta,GA
Summary
Highly productive Sales Specialist well-versed in inventory management, documentation and customer service. Learns new products and services quickly to capitalize on sales opportunities. Personable and energetic with more than 7 years of sales experience.
Overview
8
8
years of professional experience
Work History
Sale Specialist
Home Depot
Austell, Georgia
03.2014 - 03.2021
- Educated customers about appliance's features and benefits to aid in selecting the best options for each individual's needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- The showcased appliance features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
Cashier
Home Depot
Austell, Georgia
03.2014 - 10.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Help store to avoid shrinkage.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provide assistance or intervention where required.
Education
Bachelor of Arts - Interior Design
Universidad De La Tercera Edad
Dominican Republic05.2005
High School Diploma -
Colegio Antera Mota
Dominican Republic 09.1999
Skills
- Strategic Analysis
- Daily Workflows
- Creative Solutions
- Computer Proficiency and Microsoft Office
- Ability to Lift 40 Pounds
- Available Nights, Weekends and Holidays
- Strong Communication and Interpersonal Skills
- Shrinkage Prevention
- Cash Register Operation
- Store Organization
- Merchandising and Display
- Handling Customer Complaints
- Answering and Routing Calls
- Customer Satisfaction
- Retail Metrics and Goals
- Exceeding Customer Expectations
Bilingual, Spanish and English
I can communicate fluently both in English and spanish.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sale Specialist
Home Depot
03.2014 - 03.2021
Cashier
Home Depot
03.2014 - 10.2014
Bachelor of Arts - Interior Design
Universidad De La Tercera Edad
High School Diploma -
Colegio Antera Mota
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