Estella Cook
Denver,CO
Summary
Enterprising Estella's Organic Oil successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
36
36
years of professional experience
Work History
Estella’s Organic Oil Products, Natural Products
10.1996 - Current
- Maintain Natural hair as well as make and sell products for head-to-toe.
Clients Service, CSR
FISERV Trust Inc
Denver, Colorado
01.1997 - 01.2006
- S) that assisted clients with their Self-Directed Retirement plans
- We were the conduit between the client’s money and investment
- My section of the company primarily dealt with internal and external clients
- The external client's money would come from outside sources such as annual contributions or transfers from another financial institution that handles tax-deferred accounts
- As the service team’s Lead, I worked well under pressure and was responsible for ensuring the overall smooth daily operations of the department; the consistently professional and timely responses to voluminous inquiries and calls from clients and other intradepartmental personnel; made quick, accurate and practical decisions that presented a challenge for the CSR's that yielded profitable results
- Also, researched and located missing incoming and outgoing money and documents received in the offices
- I have maintained knowledge to set-up new accounts, transfer-in/out, trades, distributions, and security bonds and certificates, which ensured that time-sensitive issues correctly processed
- Trained and supervised the CRS’s keeping them in compliance with federal regulations changes, and policies and procedures governing IRAs.
Interim Real Property Appraiser, City and County of Denver Assessment Division
Denver, Colorado
02.1995 - 12.1996
- Collected, compiled, researched, analyzed real estate data for purpose of accurately assessing and issuing property taxes, permits, property blueprints and area maps for newly scheduled and pending construction projects
- Also, monitored the progress of these and diagramed the property on APEX software
- Performed on-site inspections and verification of physical characteristics of land, new houses and building additions to formulate valuation decisions
Education
Master in Legal Administration - Science Legal Administration
University of Denver Sturm College of Law
Denver, CO05.2012
Bachelor of Politic Science - Political Science And Government
The University of Colorado
05.2006
Associate of Applied Science - Paralegal Studies
Community College of Denver
Denver, CO05.2003
Skills
- Creative Problem Solving
- Customer Retention Strategies
- Verbal and Written Communication
- Customer Account Management
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Computer Proficiency
- Administrative and Office Support
Timeline
Clients Service, CSR
FISERV Trust Inc
01.1997 - 01.2006
Estella’s Organic Oil Products, Natural Products
10.1996 - Current
Interim Real Property Appraiser, City and County of Denver Assessment Division
02.1995 - 12.1996
Master in Legal Administration - Science Legal Administration
University of Denver Sturm College of Law
Bachelor of Politic Science - Political Science And Government
The University of Colorado
Associate of Applied Science - Paralegal Studies
Community College of Denver