Optical Assistant
Norwalk Family Optometry
12138 Firestone Blvd, Norwalk, CA 90650
12 2023 - 04 2024
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
- Improved patient wait times by expediting the check-in process using electronic registration forms.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Collaborated with optometry staff to reach individual and team goals.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Cleaned or sterilized ophthalmic or surgical instruments.