Michelle Carter
Scott City,KS
Summary
Optometric Technician with eight years of experience delivering high level of customer service and patient centered care. Assumes active role in patient visits by taking patient vitals and documenting medical history. Assists optometrist with additional testing and contact lenses sales and ordering to support vision needs for patients of all ages.
Overview
10
10
years of professional experience
Work History
Optical Assistant
Scott City Eye Center
Scott City, KS
04.2012 - 06.2020
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Collaborated with optometry staff to reach individual and team goals.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
Server
Perkins Restaurants & Bakery
Topeka, KS
01.2010 - 01.2011
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Prepared beverages and filled food orders for customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Bussed and reset 25 tables per shift, working efficiently to keep dining room and work areas clean
Education
Associate of Applied Science - Business Administration And Management
Garden City Community College
Garden City, KS01.2023
High School Diploma -
Scott City High School
Scott City, KS05.1988
Skills
- Verbal and written communication
- Strategic Planning
- Staff Management
- Proficient in technology and learning computer programs
- Physician support
- Medical history documentation
- Sales expertise
- Complaint resolution
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved inventory issues, which led to customer satisfaction.
Certified in Dialysis and several other types of diagnostic equipment
Trained and received certification in specialty testing . Certification in use of Diopsys, Optomap, Erg , And Vep Diagnostic tools.
Timeline
Optical Assistant
Scott City Eye Center
04.2012 - 06.2020
Server
Perkins Restaurants & Bakery
01.2010 - 01.2011
Associate of Applied Science - Business Administration And Management
Garden City Community College
High School Diploma -
Scott City High School