Estella Gallo
Phoenix,USA
Summary
Bilingual English and Spanish Excellent Customer Service Use of force training Cell Extraction Training CPR and First aid Certificate Interviewing and translation skills Process legal Documents and maintain Confidentiality
Overview
30
30
years of professional experience
Work History
Detention Security Officer
Eloy Detention Center
Eloy, AZ
08.2024 - Current
- Detention Security Officer:
- Private Security Officer for the INS Detention Facility.
- Assistant and Referred detainee to appropriate departments.
- Answered telephones, Screened Calls, and Convey messages.
- Keep a log on Visitations.
- Ensure the safety of welfare of each detainee.
- Enforce dress codes
- Secured facility by Preventing disturbance and altercations between varying ethnic and cultural groups.
- Secured facility by Presenting the Smuggling of Contraband in the facility.
- Routine Patrol around INS Detention Facility.
- Maintain Confidentiality of each detainee.
- Maintain Professional and Respectful in all Circumstances.
Custody Officer
Ice Immigration Processing Detention Center
El Centro, CA
09.1996 - 04.2016
- Supervised daily operations to ensure compliance with detention center policies and regulations.
- Monitored detainee activities to maintain safety and security within the facility.
- Conducted routine inspections of living quarters and common areas for hazards or violations.
- Collaborated with law enforcement and legal personnel to facilitate detainee processing.
- Trained new staff on operational procedures, safety protocols, and emergency response plans.
- Implemented improvements in workflow efficiency, enhancing overall facility management practices.
- Developed incident reports detailing events, maintaining comprehensive records for administrative review.
- Led conflict resolution efforts among detainees, promoting a peaceful environment within the center.
- Provided timely medical attention for inmates by coordinating closely with healthcare professionals onsite.
- Minimized conflicts within the facility by effectively mediating disputes between inmates.
- Contributed to a secure environment through consistent adherence to established policies and regulations.
- Assisted in the transportation of detainees to court appearances, adhering to safety protocols at all times.
- Enhanced inmate safety by conducting thorough searches and confiscating contraband items.
- Supervised visitation activities between inmates and their visitors while maintaining security and order throughout interactions.
Education
GED -
Calexico High School
Calexico, CA06.1992
Skills
- Incident Report
- Admissions Intake
- Security Monitoring
- Log Updating
- Bilingual English/ Spanish
- Use of force training
- CPR and First Aid
- Work Independently and as a Team Player
Timeline
Detention Security Officer
Eloy Detention Center
08.2024 - Current
Custody Officer
Ice Immigration Processing Detention Center
09.1996 - 04.2016
GED -
Calexico High School