Estella Moreno
Fort Wayne,IN
Summary
Dynamic professional with a proven track record at CSL Plasma, adept in medical screening and enhancing customer satisfaction. Excelled in roles requiring patient care and exceptional service, achieving significant improvements in donor safety and efficiency. Skilled in team collaboration and client relationship building, my background ensures successful onboarding and staff development.
Overview
5
5
years of professional experience
Work History
Senior Reception Tech Bilingual
CSL Plasma
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to continuous improvement efforts through participation in staff meetings, trainings, and workshops.
- Assisted in training new technicians, sharing best practices to ensure consistent quality across the team.
- Reduced wait times for donors by efficiently scheduling appointments according to center capacity constraints and individual preferences.
- Supported fellow technicians during busy periods or absences, demonstrating adaptability in various roles throughout the center.
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
Staffing Specialist
Surge Staffing
03.2021 - 04.2022
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Recruited and trained over [Number] individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
Wireless Sales Associate
Gmet Communications Cricket Wireless
04.2020 - 03.2021
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
Education
High School Diploma -
Elmhurst High School
Fort Wayne, IN05.1987
Skills
- Patient Care
- Medical Screening
- Donor monitoring
- Teamwork and Collaboration
- Customer Service
- Onboarding Processes
- Resume Screening
- Job Market Knowledge
- Background Checks
- New Hire Onboarding
- Client Relationship Building
- Market awareness
- Payment handling
- Goal-oriented mindset
- Wireless technology knowledge
Languages
Spanish
Professional Working
Timeline
Senior Reception Tech Bilingual
CSL Plasma
05.2022 - Current
Staffing Specialist
Surge Staffing
03.2021 - 04.2022
Wireless Sales Associate
Gmet Communications Cricket Wireless
04.2020 - 03.2021
High School Diploma -
Elmhurst High School
Similar Profiles
ANTON MCDOWELLANTON MCDOWELL
Donor Floor Support Trainer, •Reception Tech, •Rika Services Technician, •Safety Inspector at CSL Plasma, Plasma ProcessingDonor Floor Support Trainer, •Reception Tech, •Rika Services Technician, •Safety Inspector at CSL Plasma, Plasma Processing
Jide AdeshiyanJide Adeshiyan
Associate Operations Manager at CSL PlasmaAssociate Operations Manager at CSL Plasma
Arabella HernandezArabella Hernandez
Reception/technician & Processor at CSL PlasmaReception/technician & Processor at CSL Plasma
Alma MartinezAlma Martinez
Administrative Assistant /Front Desk Medical Receptionist at CSL PlasmaAdministrative Assistant /Front Desk Medical Receptionist at CSL Plasma
Christopher RayChristopher Ray
Senior Manager of Staffing Operations at CurehireSenior Manager of Staffing Operations at Curehire