Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Haynes

Albuquerque,NM

Summary

Compassionate Donor Support Technician known for high productivity and efficient task completion. Possess specialized skills in blood collection, donor screening, and post-donation care. Excel in communication, empathy, and teamwork to enhance donor satisfaction and safety. Committed to maintaining strict adherence to health guidelines and providing supportive care during donation processes.

Hardworking and competent professional with extensive knowledge in clinical laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1985
1985
years of post-secondary education

Work History

Senior Medical Reception Tech

CSL Plasma Behring
Albuquerque, New Mexico
08.2016 - 01.2026
  • Greeted patients and visitors, verified patient information in the system, and directed them to the appropriate areas.
  • Managed patient check-ins, ensuring accurate records in electronic systems for streamlined operations.
  • Conducted initial health screenings, collecting vital information from donors to support efficient donor processing.
  • Ensured compliance with safety protocols and regulatory guidelines during procedures.
  • Delivered exceptional customer service, enhancing donor experience and satisfaction through attentive support.
  • Greeted customers warmly at the entrance to create a welcoming atmosphere.
  • Updated and recorded customer or client information to maintain accounts.

Education

GED
Albuquerque, NM

Some College (No Degree) - Medical Administrative Assistant

Pima Medical Institute
Albuquerque, NM

Skills

  • Health screening
  • Record keeping
  • Compliance adherence
  • Patient confidentiality
  • Donor interaction
  • Attention to detail
  • Positive and professional
  • Front desk operations

Timeline

Senior Medical Reception Tech

CSL Plasma Behring
08.2016 - 01.2026

GED

Some College (No Degree) - Medical Administrative Assistant

Pima Medical Institute
Laura Haynes