Hi, I’m
Estella Mulitauaopele
Account Manager
Puyallup,WA
Summary
Experienced and proactive Account Manager offering 7 years of progressive facilities needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
7
years of professional experience
Work History
ABM IndustriesSeattle, WA
Accountant
03.2024 - Current
Job overview
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
Kellermeyer Bergensons Services LLCOceanside, CA
Zone Manager
05.2018 - 02.2024
Job overview
- Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
- Achieved high retention within assigned zone, maintaining high employee engagement.
- Developed, maintained and promoted sales efforts within territory by effective regular and systematic contact with current customers and potential customers who met profile.
- Managed and supervised 100-300 associates within assigned geographic zones.
- Maintained positive communication with Amazon leadership to share opportunities, obstacles and accomplished objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Green River Community CollegeAuburn, WA
A.A
06.2005
Auburn Riverside High SchoolAuburn, WA
High School Diploma
06.2003
Skills
- Managing Operations and Efficiency
- Project Planning
- Performance Evaluations
- Documentation and Reporting
- Budget Management
- Staff Training
- Scheduling and Coordinating
- Teamwork and Collaboration
- Team Building
- Recruitment and Hiring
- Administration and Reporting
- Problem Resolution
- Verbal and Written Communication
- Employee Coaching and Motivation
- Onboarding and Orientation
- Technical Proficiency
- Strategic Planning
- MS Office
- Proficient in MS office including excel and power point
Timeline
Accountant
ABM Industries
03.2024 - Current
Zone Manager
Kellermeyer Bergensons Services LLC
05.2018 - 02.2024
Green River Community College
A.A
Auburn Riverside High School
High School Diploma
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