Estella Perez
Del Valle,TX
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Aimbridge
03.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Housekeeping Supervisor
Aimbridge Hospitality
05.2019 - 03.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and folding.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
Bistro Attendant
Aimbridge Hospitality
08.2017 - 05.2018
- Reconciled cash drawer and corrected any errors.
- Monitored food supplies and notified management to restock limited inventories.
- Provided information regarding promotions and menu items.
- Managed multiple tasks in high-volume environment.
- Cleaned and maintained dining area and condiment stations.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Processed customer orders and accurately entered into order system.
- Delivered food to guest tables with timeliness and efficiency.
- Demonstrated knowledge and applied proper food handling standards.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
Driver
Del Valle ISD
04.2014 - 08.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Drove safely in various weather and road conditions to avoid accidents.
Education
High School Diploma -
Travis High School
Austin06.2003
Skills
- P&L Management
- Program Administration
- Production
- Process Improvement
- Organizational Management
- Inventory Management
- Labor Relations
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Aimbridge
03.2022 - Current
Housekeeping Supervisor
Aimbridge Hospitality
05.2019 - 03.2022
Bistro Attendant
Aimbridge Hospitality
08.2017 - 05.2018
Driver
Del Valle ISD
04.2014 - 08.2017
High School Diploma -
Travis High School
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