Summary
Overview
Work History
Education
Skills
References
Availability
Occupational Licenses Certificates And Training
Activities
Timeline
Generic

Estella Valencia

Weslaco

Summary

To obtain employment where I can implement my extended work experience and if possible start a career.

Skilled customer service representative with a proven ability to enhance customer experiences through effective communication and problem-solving. Known for conflict resolution and attention to detail, ensuring high satisfaction in every interaction.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Senture
Pharr
08.2023 - 06.2024
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided product information and guidance to enhance customer experience.
  • Managed customer accounts and updated records in company systems.
  • Documented customer interactions accurately for future reference and follow-up.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Crew leader

Advance Services
Slater
07.2023 - 07.2023
  • Crew leader of 11 workers.
  • Translate job description and requirements and ensure duties are correctly implemented.
  • Summer job for the last 7 years.

Billing/Office Manager

Jessnic Home Health Agency
IRVING
09.2007 - 05.2013
  • Answer multi-line phone, take messages, intake referrals, create patient charts, filing, type 485's, coding, billing, inventory of medical/office supplies, receive nurses notes/schedules, send/follow-up referrals to DME, Podiatrist, MSW, PT/OT/ST.

Education

High School Diploma -

Weslaco High School

Medical Billing and Coding -

Hi-Tech College

Skills

  • Experience in performing varied duties in an office environment Ability to communicate and coordinate with coworkers and patients schedules
  • Product knowledge
  • Conflict resolution
  • Time management
  • Attention to detail
  • Problem solving
  • Communication effectiveness
  • Active listening

References

  • Clinton Lambert, Supervisor, Syngenta Seeds, Slater, IA, 50244, 515-240-3839
  • Gracie Barron, Supervisor, Advance Services, Slater, IA, 50244, 515-538-0098

Availability

Available to start work immediately.

Occupational Licenses Certificates And Training

Medical Billing and Coding, Hi-Tech College

Activities

Additional Information

Timeline

Customer Service Representative

Senture
08.2023 - 06.2024

Crew leader

Advance Services
07.2023 - 07.2023

Billing/Office Manager

Jessnic Home Health Agency
09.2007 - 05.2013

High School Diploma -

Weslaco High School

Medical Billing and Coding -

Hi-Tech College
Estella Valencia