Estelle Deneumoustier

• Generated labels for compounded medications using an automated system.
• Provided medication and other healthcare products to customers accurately and efficiently.
• Checked expiration dates on drug products prior to dispensing them to customers.
• Answered questions from customers regarding insurance coverage eligibility requirements.
• Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
• Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
• Maintained pharmacy inventory by restocking shelves with medications and supplies.
• Monitored stock levels of medications in the pharmacy's inventory system.
• Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
• Assisted patients in understanding their medication instructions and usage directions.
• Verified accuracy of patient information on prescription orders.
• Performed administrative duties such as filing, data entry, answering phones.
• Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
• Ensured accurate billing information was included on prescription orders prior to processing them.
• Entered patient profile information into computer systems accurately and completely.
• Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Verified patients' identities at pickup to prevent sale of wrong medications.
• Prepared pricing and instruction labels for placement on prescriptions.
• Educated patients on prescription instructions and answered questions regarding drug side effects.`
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Adhered to infection control policies and procedures to prevent spread of disease.
• Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Maintained clean and organized pharmacy shelving and work areas.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Established and updated patient profiles, medications and insurance details.
• Compiled customer demographic, allergy and medical history background.
• Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
• Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
• Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
• Ensured compliance with state and federal pharmacy laws and regulations.
• Monitored prescription refill requests and communicated with patients regarding their status.
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Flagged potential side effects and allergies to prescribed medications for patients.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.
• Assisted pharmacists in filling prescription orders accurately and efficiently.
• Educated patients on medication usage, potential side effects, and storage requirements.
• Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
• Participated in continuing education and training to stay current with pharmacy practices and technology.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Entered patient and prescription information into pharmacy software systems with high attention to detail.
• Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
• Verified prescriptions and drug labels, documents and packages.
• Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
• Implemented and followed pharmacy protocols for medication disposal and waste management.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Established or maintained medications and other patient profiles.
• Answered telephones to respond to questions or requests.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

• Implemented efficient systems for tracking stock movement.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Identified opportunities for cost savings through waste reduction initiatives.
• Established customer service standards and monitored staff compliance.
• Resolved customer complaints in a timely manner.
• Created weekly work schedules for store personnel.
• Developed strategies to maximize sales and profitability.
• Managed daily banking activities such as deposits and withdrawals.
• Organized promotional events to increase product awareness.
• Updated POS system with new products and promotional offers.
• Recruited, trained and supervised new employees.
• Maintained accurate records of employee performance reviews.
• Ensured compliance with safety regulations and company policies.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Monitored employee performance and identified performance gaps for corrective action.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained and mentored associates to teach daily tasks and procedures.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Updated and maintained store signage and displays.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Mitigated business risks by working closely with staff members and assessing performance.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Implemented successful business strategies to increase revenue and target new markets.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Responded to customer inquiries via phone, email, and in person.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Handled sensitive information in a confidential manner.
• Greeted customers warmly and made them feel welcome.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Answered incoming calls, directed them to appropriate personnel and took messages.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Signed for packages, recorded deliveries and distributed to personnel.
• Greeted visitors to provide information and direct to appropriate personnel.
• Maintained a clean and organized reception area to uphold company image.
• Greeted visitors warmly and directed them to correct personnel or office.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Responded to inquiries and room requests made online, by phone, and via email.

I was an Air Traffic Controller in the United States Army. I traveled the world and worked both Ground Control ( radar), and with Flight Operation Centers. Stationed in the US, Korea, and Honduras

• Participated in ongoing training and compliance activities.
• Maintained positive working relationship with fellow staff and management.