Summary
Overview
Work History
Education
Skills
Timeline
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Estelle Lopez

Pauls Valley,OK

Summary

I am Estelle Lopez a Social Work Student at East Central University with a passion for helping others and a deep love for family and friends.

  • I am restorative
  • Consistent
  • Intellectual
  • Harmonious
  • Empathetic

But above all I am someone who wants to make a difference in the best way possible.

Overview

2
2
years of professional experience

Work History

Translator and Interpreter

Global Translators & Interpreters Services
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Reviewed and analyzed briefing materials before translations.
  • Interpreted conference calls and other workplace communications in real-time.
  • Sat in on meetings to provide members with oral translations of conversations and information.

Traveling Trainer

Dollar General Distribution Center
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Compiled and analyzed weekly trainee retention reports.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Created tests, exercises and role-plays for courses to verify competency.

Restaurant Worker

Norma's

Restaurant Worker

Norma's
05.2024 - Current
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.

Mail Handler

Fed Ex Ground
05.2022 - Current
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.

Social Services Worker

Walnut Grove Living Center
07.2023 - 05.2024
  • Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
  • Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
  • Improved client outcomes by developing and implementing individualized case plans.
  • Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.

Social Worker Assistant

Department of Human Services
07.2022 - 08.2023
  • Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
  • Increased access to resources by building partnerships with local organizations that provide essential services.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
  • Transported children and families as directed by child welfare worker or visitation coordinator.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.

Education

Social Work

East Central University
Ada, OK
12.2022

Skills

  • Organizational skills
  • Flexible schedule
  • Communication
  • Relationship building
  • First Aid/CPR
  • Active listening
  • Bilingual Spanish and English
  • Customer Service

Timeline

Restaurant Worker

Norma's
05.2024 - Current

Social Services Worker

Walnut Grove Living Center
07.2023 - 05.2024

Social Worker Assistant

Department of Human Services
07.2022 - 08.2023

Mail Handler

Fed Ex Ground
05.2022 - Current

Translator and Interpreter

Global Translators & Interpreters Services

Traveling Trainer

Dollar General Distribution Center

Restaurant Worker

Norma's

Social Work

East Central University

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