Estelle Lopez
Pauls Valley,OK
Summary
I am Estelle Lopez a Social Work Student at East Central University with a passion for helping others and a deep love for family and friends.
- I am restorative
- Consistent
- Intellectual
- Harmonious
- Empathetic
But above all I am someone who wants to make a difference in the best way possible.
Overview
2
2
years of professional experience
Work History
Translator and Interpreter
Global Translators & Interpreters Services
- Delivered real-time, accurate oral translations and interpretations for clients.
- Reviewed and analyzed briefing materials before translations.
- Interpreted conference calls and other workplace communications in real-time.
- Sat in on meetings to provide members with oral translations of conversations and information.
Traveling Trainer
Dollar General Distribution Center
- Trained newly hired top talent to fill key positions and maximize productivity.
- Compiled and analyzed weekly trainee retention reports.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Created tests, exercises and role-plays for courses to verify competency.
Restaurant Worker
Norma's
Restaurant Worker
Norma's
05.2024 - Current
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
Mail Handler
Fed Ex Ground
05.2022 - Current
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Social Services Worker
Walnut Grove Living Center
07.2023 - 05.2024
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
- Improved client outcomes by developing and implementing individualized case plans.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
Social Worker Assistant
Department of Human Services
07.2022 - 08.2023
- Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
- Increased access to resources by building partnerships with local organizations that provide essential services.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
- Transported children and families as directed by child welfare worker or visitation coordinator.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Education
Social Work
East Central University
Ada, OK12.2022
Skills
- Organizational skills
- Flexible schedule
- Communication
- Relationship building
- First Aid/CPR
- Active listening
- Bilingual Spanish and English
- Customer Service
Timeline
Restaurant Worker
Norma's
05.2024 - Current
Social Services Worker
Walnut Grove Living Center
07.2023 - 05.2024
Social Worker Assistant
Department of Human Services
07.2022 - 08.2023
Mail Handler
Fed Ex Ground
05.2022 - Current
Translator and Interpreter
Global Translators & Interpreters Services
Traveling Trainer
Dollar General Distribution Center
Restaurant Worker
Norma's
Social Work
East Central University