Estephani Carrizalez
Houston
Summary
Motivated professional with a solid foundation in customer service and team collaboration. Proven track record of resolving customer issues efficiently while managing multiple tasks. Strong work ethic complemented by effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
9
9
years of professional experience
Work History
Retail Associate
DD’S Discounts
Houston
08.2021 - 03.2026
- Provided excellent customer service by addressing complaints and resolving issues promptly.
- Operated cash register accurately for customer purchases and returns.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Sorted and placed new inventory quickly to ensure product availability.
- Created price tags and merchandise signs for new items.
- Instructed new employees on stocking techniques to maintain store organization.
Retail Associate
Rainbow Shops
Houston
01.2019 - 08.2021
- Provided excellent customer service, resolving issues and answering queries promptly.
- Guided customers to desired merchandise, enhancing their shopping experience.
- Worked with team to meet sales targets, fostering a supportive work environment.
- Restocked merchandise efficiently after processing shipments, ensuring sales floor was well-organized.
Student Intern
Wesley Community Center
Houston
01.2021 - 08.2021
- Scheduled and managed financial coaching appointments, ensuring timely reminders to enhance client attendance.
- Conducted financial intakes to assess client enrollment needs and eligibility, facilitating appropriate service access.
- Contacted clients via phone, text, and email to maintain clear communication and engagement throughout the process.
- Organized and maintained client's personal data in agency’s software system.
- Supported staff in daily administrative tasks and scheduling activities.
- Maintained positive working relationship with fellow staff and management.
Student Intern
DoubleTree Hilton Hotel
Houston
01.2017 - 05.2018
- Aided human resources coordinator in planning and executing events, contributing to successful arrangement.
- Assisted in coordinating events held at the hotel, such as conferences.
- Supported supervisors in ensuring cleanliness of public areas, enhancing guest experience.
- Ensured cleanliness and organization of common areas, promoting a welcoming environment for guests.
- Collaborated with maintenance team to address guest room issues.
Education
Bachelor’s Degree - Social Work
University of Houston Downtown
Houston, TX12-2021
Skills
- Customer service
- Bilingual – English and Spanish
- Data entry
- Microsoft Office proficiency
- Clerical support
- Time management
- Multitasking
- Team collaboration
- Employee training
- Professionalism and positivity
Timeline
Retail Associate
DD’S Discounts
08.2021 - 03.2026
Student Intern
Wesley Community Center
01.2021 - 08.2021
Retail Associate
Rainbow Shops
01.2019 - 08.2021
Student Intern
DoubleTree Hilton Hotel
01.2017 - 05.2018
Bachelor’s Degree - Social Work
University of Houston Downtown