Estephanie Aguilar
Amarillo,TX
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Toot N Totum
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
Head Cashier
The Home Depot
03.2023 - 12.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
SAT1 Packer
Amazon
07.2022 - 02.2023
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Service Desk Associate
The Home Depot
03.2019 - 06.2022
- Service Desk associate, merchandise returns.
- Online order/Custom special order release and order fulfillment.
- Responded to customers problems and order delays.
- Engaged with customers via phone call and in person to create a great customer work experience daily.
Optician
Sam’s Club Optical
05.2016 - 07.2019
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Education
Lash Artist - Lashing Clients
J Lash Academy
06.2024
Diploma -
Palo Duro High School
05.2011
Skills
- Front Desk Management
- Credit and Cash Payments
- Customer Order Fulfillment
- Customer Needs Assessments
- Cash Register Operation
- Packing Optimization
- Labeling and Boxing
- Order Picking and Processing
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Money handling abilities
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Product Knowledge
- Active Listening
- Call center experience
Timeline
Customer Service Representative
Toot N Totum
06.2024 - Current
Head Cashier
The Home Depot
03.2023 - 12.2023
SAT1 Packer
Amazon
07.2022 - 02.2023
Service Desk Associate
The Home Depot
03.2019 - 06.2022
Optician
Sam’s Club Optical
05.2016 - 07.2019
Lash Artist - Lashing Clients
J Lash Academy
Diploma -
Palo Duro High School
Similar Profiles
Matthew BuentelloMatthew Buentello
Manager at Toot N TotumManager at Toot N Totum
Alexis CelayaAlexis Celaya
Cashier at Toot N TotumCashier at Toot N Totum
Amanda GarciaAmanda Garcia
Manager at Toot N TotumManager at Toot N Totum
John LaMottaJohn LaMotta
Customer Service Representative at Toot N TotumCustomer Service Representative at Toot N Totum
Sharon HayesSharon Hayes
GED Instructor at Amarillo CollegeGED Instructor at Amarillo College