Estephanie augustin
Coral Springs,FL
Summary
Detail-oriented Assembly Supervisor successfully managing and supervising a variety of employees and complying with company quality standards. Hardworking and ethical with a strong sense of priorities. Adept at counting and handling money, updating records, and setting shift schedules. Proficient in inventory needs, safety practices, and merchandising. Good communication, time management, and multitasking abilities. I am also a successful Customer representative with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases, and tools. A strong leader committed to motivating team members to deliver better results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Chipotle Mexican Grill
01.2022 - 01.2022
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Shift Manager
Chipotle Mexican Grill
01.2022 - 01.2022
- Maintained a professional, organized, and safe environment for employees and patrons.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Controlled costs to keep the business operating within budget and increase profits.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Customer Service Representative
Inbound customer service
Fort Lauderdale, FL
03.2021 - 07.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Streamlined call center processes for improved efficiency and reduced wait times.
Stocker/Cashier/Customer Service
T.J. Maxx
01.2021 - 07.2021
- Kept work areas neat, clean and free from debris.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Partnered with the merchandising team to create and implement profitable pricing strategies.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
Line Specialist/ Takeout specialists
Chipotle Mexican Grill
Margate , Fl
01.2022 - 01.2024
- Identified opportunities for waste reduction through careful analysis of production data, leading to cost savings and more sustainable practices.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Education
High school diploma -
Suned highschool
07.2022
Skills
- Communications
- Customer Service
- Organizational Skills
- Kitchen experience
- Food Service
- Food Handling
- Food Safety
- Cleaning Experience
- Cashiering
- Cash Handling
- Packaging
- Call center (Less than 1 year)
- Food Preparation
- Serving Experience
- Merchandising
- Baking
- Communication skills
- Cash register
- Cleaning
- Food safety
- Food preparation
- Restaurant experience
- Supervising experience
- Organizational skills
- Microsoft Excel
- Microsoft Word
- Hospitality
- Guest Relations
- Basic math
- Sanitation
- Computer skills
- POS
- Retail sales
- Staff Management
Certification
- ServSafe, 04/01/23, 04/01/28
- Driver's LicenseFood Handler Certification
Assessments
Customer service, Proficient, 02/01/20, Identifying and resolving common customer issues
Languages
Creole
Full Professional
Timeline
Kitchen Manager
Chipotle Mexican Grill
01.2022 - 01.2022
Line Specialist/ Takeout specialists
Chipotle Mexican Grill
01.2022 - 01.2024
Shift Manager
Chipotle Mexican Grill
01.2022 - 01.2022
Customer Service Representative
Inbound customer service
03.2021 - 07.2021
Stocker/Cashier/Customer Service
T.J. Maxx
01.2021 - 07.2021
High school diploma -
Suned highschool
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