Estephanie Bowen
Fort Lauderdale,FL
Summary
Proven Hair Stylist with a track record of enhancing client satisfaction and increasing salon revenue at The Blowout. Skilled in creative coloring and building strong client relationships, demonstrated by a high retention rate. Excelled in upselling products and services, contributing significantly to salon growth. Licensed Cosmetologist committed to continuing education and excellence in customer service. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
16
16
years of professional experience
Work History
Hair Stylist
The Blowout
03.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Hairstylist
Bubbles Blow Dry Bar
05.2017 - 02.2021
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
Hair Stylist
Daniel David Salon
07.2008 - 09.2015
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
Education
Cosmetology - Cosmetology Education
Sheridan Technical College
Hollywood, FL06.2008
High School Diploma -
Western High School
Davie, FL06.2006
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Customer Consultation
- Schedule Management
- Relationship building and management
- [State] Licensed Cosmetologist
- Hair extensions (Tape In)
- Highlights and lowlights
- Customer Education
- Styling Tools
- Cuts for women
- Sales expertise
- Outstanding client retention
- Balayage technique
- Thermal styling
- Hair Straightening
- Continuing education
- Chemical safety
- Creative coloring
- Color Corrections
- Staff Management
- Hair Cutting and Trimming
- Product Knowledge
- Product Sales
- Creativity and Originality
- Relationship Building
- Dye and Tint Application
- Staff Supervision
Timeline
Hair Stylist
The Blowout
03.2022 - Current
Hairstylist
Bubbles Blow Dry Bar
05.2017 - 02.2021
Hair Stylist
Daniel David Salon
07.2008 - 09.2015
Cosmetology - Cosmetology Education
Sheridan Technical College
High School Diploma -
Western High School
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