Jessica Duke
Gate City,VA
Summary
Dedicated and experienced medical office professional with hands on experience in clinical and administrative roles. Ready to commit long-term to a thriving medical practice, contributing to patient care, office efficiency , and a collaborative team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hair Stylist
Self-employeed
Kingsport, TN
03.2019 - 03.2024
- Designed customized hairstyles to meet client preferences and enhance personal style.
- Developed strong relationships with clients through exceptional customer service and consultation techniques.
- Maintained up-to-date knowledge of hair trends, products, and techniques for optimal service delivery.
- Implemented sanitation and safety protocols to ensure a clean and safe working environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Medical Assistant
Performance Medicine
Kingsport, TN
02.2021 - 01.2023
- Assisted healthcare providers during patient examinations and procedures, ensuring efficient workflow.
- Educated patients on treatment plans and medication adherence, enhancing overall patient satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Cashier
Foodcity
Gate City, VA
01.2016 - 05.2019
- Maintained accurate cash drawer and balanced registers daily.
- Assisted in training new cashiers on operational procedures.
- Provided exceptional customer service, resolving issues promptly.
- Monitored inventory levels and restocked shelves as needed.
- Implemented best practices for cash handling and security protocols.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Cosmetology License -
Legacy School Of Hair Design
Weber City, VA01.2019
High School Diploma -
Gate City High School
Gate City, VA05.2017
Skills
- Quick learner
- Detail-orientated
- Advanced communication skills
- Time management
- Attention to detail
- HIPAA compliance
- Basic life support
- Clinical documentation
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
Certification
- CMA - Certified Medical Assistant
- MOS Certified
- BLS
- Licensed Cosmetologist
Timeline
Medical Assistant
Performance Medicine
02.2021 - 01.2023
Hair Stylist
Self-employeed
03.2019 - 03.2024
Cashier
Foodcity
01.2016 - 05.2019
High School Diploma -
Cosmetology License -
Legacy School Of Hair Design
High School Diploma -
Gate City High School