Estephanie Flores

Compliance Officer Manager

(Promoted from Accounts & Billing Manager)

• Managed compliance operations across multi-state and federal regulatory frameworks, overseeing an internal team and an 8-member offshore compliance team.
• Established and maintained foreign entity registrations across multiple states, ensuring ongoing good standing and timely filings.
• Prepared, reviewed, and filed monthly, quarterly, and annual regulatory reports, including:
  Sales & Use Tax Returns
  Gross Receipts Tax Returns
  Vapor Excise Tax Returns
  PACT Reports
  Tobacco Reports
• Served as primary point of contact for state regulatory agencies, drafting formal response letters to compliance notices and regulatory inquiries.
• Led and managed vapor compliance audits, including:
  Interpreting audit notices
  Preparing audit documentation
  Communicating audit requirements and timelines to company ownership
• Conducted continuous product compliance audits to ensure correct product categorization under evolving vapor and tobacco regulations.
• Performed ongoing order-level tax audits, correcting inaccurate tax calculations and proactively addressing discrepancies.
• Researched and monitored new and amended state and federal legislation, ensuring company policies and systems remained compliant with changing laws.
• Streamlined compliance reporting processes, reducing preparation time for a key regulatory report from multiple days to approximately 4 hours.

• Managed a 4-person accounts and billing team, assigning daily workloads, providing training, and mentoring staff to ensure accuracy and efficiency.
• Oversaw payment processing and account approvals, verifying:
  Accurate payment application
  Legitimate and compliant customer business documentation
• Implemented internal controls to ensure financial accuracy and regulatory compliance within the billing process.
• Identified and onboarded a third-party collections agency, maintaining ongoing coordination to improve receivables performance.
• Developed and documented Standard Operating Procedures (SOPs) to standardize workflows and improve departmental consistency.
• Submitted and managed PACT business license registration with USPS, enabling compliant shipment of regulated products to customers.
• Audited customer product and tax configurations, correcting errors and proactively communicating with customers — resulting in increased customer trust and consolidation of customer business with MWG.
• Earned promotion to Compliance Officer Manager based on performance, leadership, and operational improvements.

• Prepared, reviewed, and filed monthly, quarterly, and annual regulatory reports, including:
• Sales & Use Tax Returns
• Vapor Excise Tax Returns
• Tobacco Reports