Estephanie Rodriguez
Paterson,NJ
Summary
Dedicated to offering exceptional assistance to team members and clients. Number-savvy Accounts Payable Associate with outstanding mathematics and data entry skills. Thorough, accurate and available to assist with other projects. Committed to maintaining healthy relationships with vendors, creditors and coworkers.
Overview
6
6
years of professional experience
Work History
Accounts Payable Associate
President Container Group of Companies
Moonachie, NJ
08.2022 - Current
- Coordinated with purchasing department to match purchase orders with received invoices for accurate payment processing.
- Matched purchase orders to invoices and logged invoices into computer.
- Contributed to audit preparation by maintaining organized records and documentation.
- Collaborated with other departments to resolve invoicing issues and improve interdepartmental communication.
- Reconciled bank statements.
- Prepared checks
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Audited and processed credit card bills.
Receptionist
Wayne Hyundai
Wayne, NJ
05.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Stocked in keys to company's system.
- Contacted customers about license plates and spare keys for their vehicles.
- Keep necessary materials such as, documentation, message books, folders, key tags, etc, stocked.
- Improved customer experience by helping resolve issues and redirecting them to a salesperson when needed.
Warehouse Worker
Amazon
Carteret, NJ
09.2021 - 04.2022
- Loaded, unloaded and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Completed over 600 customer orders each day in warehouse setting.
- Performed general housekeeping and cleaning tasks.
Assistant Manager
Dominos Pizza Inc.
Paterson, NJ
10.2019 - 09.2021
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Customer Service Representative
Aeropostale
Wayne, NJ
11.2018 - 10.2020
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Promptly responded to inquiries and requests from prospective customers.
- Communicated professionally with colleagues, freelancers and clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
John F Kennedy High School
06.2020
Skills
- Basic Mathematics
- Cleaning and Organization
- Heavy Lifting
- Creative Solutions
- Motivated Team Player
- Customer Inquiries
- Critical Thinking
- Cash Register Operation
- Self-Motivated and Disciplined
- Goals and Performance
- Incoming Call Reception
- Call Answering and Routing
- Greeting and Seating Clients
- Customer Complaint Resolution
- Call Transfers
- Accounts Payable Software
- Bank Reconciliation
- Invoice Processing
- Data Entry
- Multitasking
- Effective Communication
Languages
Spanish
Native or Bilingual
Timeline
Accounts Payable Associate
President Container Group of Companies
08.2022 - Current
Warehouse Worker
Amazon
09.2021 - 04.2022
Receptionist
Wayne Hyundai
05.2021 - 08.2022
Assistant Manager
Dominos Pizza Inc.
10.2019 - 09.2021
Customer Service Representative
Aeropostale
11.2018 - 10.2020
High School Diploma -
John F Kennedy High School