Ester Charlestin

• Developing staff and community partnerships through leadership and community outreach
• Engaging community in promotion of Lupus awareness though sponsored events and showcases
• Providing support system for underserved communities negatively impacted by Lupus.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for organization.
• Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.

• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality for 200 calls per day.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Assisting team in providing exceptional technical support methods to troubleshoot devices

• Delivered remarkable customer service by proactively addressing concerns and fostering positive experience throughout all interactions.
• Mentored junior agents within team, sharing insights and best practices to support their professional growth and contributions to company's success.
• Resolved caller issues quickly and thoroughly.
• Handled and promptly resolved customer complaints to maintain professional relationships.
• Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Collaborating with front desk to assist guest with accommodations.
• Managed high call volume with great attention to detail, resulting in fewer booking errors and cancellations.
• Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
• Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.