Ester De Jesus Rivera
San Antonio,TX
Summary
Driven professional with a proven track record at Tutor.com Inc., adept in fostering academic success through personalized tutoring strategies. Excels in creative thinking and problem-solving, enhancing student confidence and performance. Demonstrated excellence in customer relations and verbal communication, significantly improving client satisfaction. Skilled in collaboration, ensuring effective team dynamics and project success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tutor
Tutor.com Inc.
01.2024 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Receptionist
Boston University
08.2011 - 05.2014
- Greeted incoming residents and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with residents, and updated resident records.
- Answered phone promptly and directed incoming calls to correct offices.
- Ensured prompt and correct response to service requests.
Sales Associate
Forever 21
06.2013 - 08.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Accounting And Finance
Boston University
Boston, MA05.2014
Skills
- Patience and Empathy
- Problem-solving skills
- Creative Thinking
- Collaboration and Teamwork
- Verbal and written communication
- Customer/Client relations
Certification
Massachusetts Board of Public Accountancy – Boston, MA
Certified Public Accounts (CPA)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tutor
Tutor.com Inc.
01.2024 - Current
Sales Associate
Forever 21
06.2013 - 08.2013
Receptionist
Boston University
08.2011 - 05.2014
Bachelor of Science - Accounting And Finance
Boston University
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