Estevan Arizmendi Guerra
Davie,FL
Summary
Highly motivated store manger, and a relatively new Entrepreneur with a solid background in business management, operational planning and revenue generation. A hardworking, dedicated and resourceful leader with 3+ years in team and store management. Ready to leverage experience and drive to pursue new professional challenges. A strong leader and problem solver dedicated to promoting a efficient work environment paying close attention to detail over peers to ensure work is being completed, and keeping the work space positive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Auntie Anne's Pretzels
09.2019 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained mangers in other locations
- Helped increase annual sales by 20%
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented successful staff incentive programs to motivate employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Entrepreneur
The Focus Friend
09.2022 - Current
- Developing consumer product for public, private, and government contract
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Determined business plan, mission statement, and vision.
Cashier Team Lead
The Cheesecake Factory Restaurant
01.2020 - 02.2022
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained dozens to run store bakery
- Completed 15 ticket orders during rush while maintaining clean work environment
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Led cashiers and associates in providing thoughtful customer service.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Western High School
Davie, FL06.2018
Skills
- Entrepreneurial Personality
- Time management
- Staff training and development
- Creative problem-solving
- Business operations expertise
- Inventory control and record keeping
- Natural leader
- Passion for customer satisfaction
Certification
- DT(designated trainer) for cheesecake factory - 5months
- marketing and e-commerce, goggle - 6 months
Languages
Spanish
Additional Information
references
- Chris rutledge- The Cheesecake Factory manger
phone number: (954)-842-5027
email: CrutledgeR@gmail.com
- Kevin Ehrhart The Cheesecake Factory manger
phone number: (954)-591-2713
email: kevin.ehrhart97@gmail.com
- Rafael Lara- Auntie Anne's pretzels manger of operations
Phone number:(781)-954-6396
Timeline
Entrepreneur
The Focus Friend
09.2022 - Current
Cashier Team Lead
The Cheesecake Factory Restaurant
01.2020 - 02.2022
Store Manager
Auntie Anne's Pretzels
09.2019 - Current
High School Diploma -
Western High School
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